Job Description

Job Summary:

Under general supervision, this position is responsible for the direct management and supervision of midsize driver count, ensuring safe and timely service movement of freight, load assignment and providing best in class customer service. Ensure compliance with DOT regulations and responsible for all drivers compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Job Description:

Key Responsibilities:

Build and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity

Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability

Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third party (customer) systems

Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reporting and financial analysis through face-to-face interactions at customer location

Manage inventory, assets, customer pools and/or assignment of drivers to balance equipment in market

Perform administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and/or creating operational or financial reports

Manage yard including checking/inspecting equipment, replace parts (like mud flaps), complete repairs, etc. and coordinate with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety related mechanical issues are fixed for account equipment (as required)

Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc. as they occur throughout the day and, where necessary, when on call

Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met

Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Qualifications:

Minimum Qualification:

High School Diploma/GED with 3-4 years of Transportation Customer Service, Administrative or related experience and/or 1-2 years of supervisory experience

Ability to work across multiple shifts including nights and/or weekends if needed.

Preferred Qualification:

Bachelors Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry

Ability to process information with high levels of accuracy

Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level

Ability to accurately analyze situations and reach productive decisions based on informed judgment

Ability to adapt to changing environments

Establish and maintain healthy working relationships with clients, vendors, and peers

Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

Effective communication skills

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics, Customer Service/Account Manager

Job Opening ID:

00420218 Transportation Manager II (Open)

“This job description has been designed to indicate the general nature and level of work performed by

employees within this classification. It is not designed to contain or be interpreted as a comprehensive

inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.”