Performance Case Manager 1
Posted on: 9 Nov 2021
Denver, CO
Job Description
Responsibilities:
Own the scheduling customer experience for all operational solar customers in a geographical area
Utilize Click scheduling software
Communicate with customers to dispatch service appointments and answer any related questions to solar performance
Log customer interactions and appointment details into Salesforce and other related systems
Schedule service appointments with customer keeping technician routes optimal
Communicate with local offices to overcome scheduling challenges
Complete various scheduling tasks assigned by tier 2 schedulers
Qualifications:
Organizational skills
Excellent communication skills (verbal and written)
Understanding of scheduling processes
Goal-oriented and self-motivated
Able to handle many tasks at once in a fast-paced environment
Moderate Excel/Spreadsheets skill preferred
Proficient with the Microsoft Office (Word, Excel, PowerPoint, etc.)
Analytical skills preferred
2+ years scheduling or supervisory experience strongly preferred
Vivint Solar
Lehi, UT
What We Do
Founded in 2011, Vivint Solar provides homeowners with simple and affordable clean energy. We believe that going solar should be headache and hassle-free. That’s why we supply the solar panels, and take care of all the installation and maintenance—for little to no upfront cost.
Why We Do It
Today, electricity generated by fossil fuels accounts for 80% of carbon dioxide emissions.* Plus, it’s expensive. We offer a cleaner and safer alternative so that we can all feel good about energy again.
How We Do It
We’re able to offset expensive electricity prices because our solar panels produce energy much more efficiently than traditional utilities. You save money by paying for power at a rate that’s lower than what your utility can provide.
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IndustryEnergy/Utilities
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No. of Employees5,000+
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Website
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Jobs Posted334
