Inside Account Manager
Posted on: 8 Nov 2021
Commerce, CA
Job Description
Job Overview:
The Inside Account Manager is responsible for providing dedicated service to assigned account(s). Responsible for growing sales on assigned book of business (~100 accounts, <$250K) by sharing product knowledge, resolving customer issues and entering customer orders. The Inside Account Manager is responsible for providing high quality, streamlined service with a focus on local market trends for assigned account(s).
The Inside Account Manager will create partnering relationships of trust, integrity, customer satisfaction and loyalty and ensures customer compliance. They collaborate with their teams to achieve the objective of building out the store.
Job Responsibilities and Accountabilities:
Execute strategic sales plans and goals to increase sales, profit margin and minimize expenses. Manage new sales opportunities and servicing of existing accounts.
Inform customers of products, programs, promotions pre-book and planned demands. Identify customer needs and concerns for assigned accounts and partners with manager to find creative solutions to resolve.
Leverage tools for sales data and merchandising plans to provide more frequent and direct contact to assigned customers. Provide increased support to assigned customers in understanding market trends and product/category expertise.
Ensure customers receive timely and accurate information on product availability, quality and price. Leverage product and category data to recommend substitutions for products, local product trends and new items.
Respond to customer phone and email inquiries.
Responsible for entering customer orders and submitting credit requests timely and accurately.
Create and maintain partnerships with vendor, broker and other trade partners. Meet or exceed client expectations and established deadlines.
Proactively drive the company’s initiatives to ensure the success of the customer. Focus efforts on mutual sales and profit growth.
Job Requirements:
Associate’s Degree, or equivalent training and experience.
2+ years sales experience.
Understanding and knowledge of products, margin and company profitability.
Proven track record of meeting and exceeding customer expectations.
Ability to work in a result driven environment
Proficiency in Microsoft Office Suite and company systems.
Excellent communication, negotiation, and presentation skills.
Aptitude for financial reporting.
Able to exceed at: customer service skills, problem solving, attention to detail and organizational skills.
United Natural Foods, Inc.
Eden Prairie, MN
SUPERVALU INC., together with its subsidiaries, operates as a grocery wholesaler and retailer in the United States and internationally. It operates through two segments, Wholesale and Retail. The Wholesale segment engages in the wholesale distribution of various food and non-food products to independent retail customers, such as single and multiple grocery store operators, regional chains, and the military. It also provides professional services, such as pass-through programs; and various services comprising retail store support, advertising, couponing, e-commerce, network and data hosting, training and certifications classes, and administrative back-office solutions. The Retail segment operates retail stores that provide groceries and various additional products that include general merchandise, home, health and beauty care, and pharmacy products. It provides its products under the Cub Foods, Shoppers Food & Pharmacy, and Hornbacher’s names, as well as 1 Rainbow stores. The company’s stores offer a range of branded and private-label products comprising perishable and nonperishable grocery products.
As of February 24, 2018, it operated a network of 3,437 stores, including 3,323 wholesale primary stores; and 114 retail grocery stores. The company was founded in 1871 and is headquartered in Eden Prairie, Minnesota. As of October 22, 2018, SUPERVALU INC. operates as a subsidiary of United Natural Foods, Inc.
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IndustrySales/Retail
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No. of Employees23, 000
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Website
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Jobs Posted229
