TQM - Senior Support Engineer

SAP
0 reviews

Posted on: 28 Oct 2021

Houston, TX

Apply on Company site Save this job

Job Description

Summary and Role Responsibilities:

Lead the design in a complex/non-standard MaxAttention Next Generation program (or similar tasks).
Define an SAP-related IT strategy for customers.
Drive the architecture discussion with customer across all workstreams of the project
Perform and lead overall analysis of situation at key accounts.
Identify top issues in key account engagements.
Lead analysis of system landscape and technical issues and analysis of core business processes for all applications. Leads analysis of system and application operation.
Assume full responsibility for the quality of the delivered tasks and is accountable for the success.
Deliver onsite and remote Services for MaxAttention, active embedded and mission critical.
Perform support services for the escalation and task forces including optimization, assessment, technical integration, validation, empower trainings, workshops and engineering services.
Take ownership for Global CoE programs across different application or technology areas. assurance activities to test technical and functional solutions. Demonstrate new functionalities to stakeholders upon

Role Requirements:

Experience must involve 5+ years in the following:

Creating service plan to address SAP customer needs and leading the service delivery.
Providing essential technical direction and guidance to the customer's SAP project, and proactively safeguarding implementations, operations, and upgrades.
Working with the customer's SAP and non-SAP solution landscape and business processes and serving as a trusted SAP advisor for the customer organization.
Providing hybrid solutions in the cloud, on-premise and the unique integration challenges. –
Coordinating the involvement of SAP Support resources onsite and in the back office, and identifying top issues, defining the action plan, driving the resolution process -
Technical root cause analysis.

#LI-REMOTE

SAP

Newtown Square, PA

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.

At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures.

SAP is a leader across all categories in the latest analyst reports – and preferred by 200 million cloud users and counting. Learn more about how we can help you thrive in the digital era.

As the leader in technology software, SAP is proud to expand its relationships within the sports and entertainment world. Partnerships with world-class teams, leagues, and properties have afforded SAP the ability to create technology solutions that engage fans, media, players, coaches on another level, integrating real-time cloud-based analytics.