Job Description

Job Description

We are looking for an Implementation Manager to support our delivery process by successfully onboarding new clients. With a focus on pilots, you will support the sales team (Project Owners) by working directly with clients to understand their success criteria, address blockers and drive to timely completion. Reporting to the HO Value Delivery, you will lead initiatives to improve our PMO’s efficiency and effectiveness. The successful candidate will be obsessed with customers, directly helping them experience the smoothest onboarding to our solutions.

Responsibilities and Duties

Rigorously drive the implementation’s progress and meet the expected quality level

Understand client’s business challenges to actively support the PO addressing them

Identify technical blockers, facilitate prompt resolution and train the Project Owners

Coordinate regularly with the client and raise assistance needs within BlueOptima

Complete bespoke analysis using data visualisation tools to produce valuable customer insights

Act as a customer point of escalation to resolve any issue during the onboarding

Support C-Level executive presentations’ preparation and delivery

Standardise the pilot process to ensure consistency and efficiency in delivery. Identify improvements and drive them through to completion

Identify opportunities for extended analysis through Data Science consultancy

Qualifications

Key Skills & Experience

Degree in a technology related discipline with demonstrable technical experience

Minimum 2 years experience in Professional Services/PMO, directly facing clients 

Self-starter with a strong bias for action

Strategic mindset with the ability to easily change context

Outstanding interpersonal skills and high attention to detail

Organized, rigorous and meticulous. Data and evidence-oriented

Experience with data visualisation tools preferred but not essential

Fluent Spanish is a plus

Additional Information

Why Work For Us?

Our product is unique within the market and, even with the impact of the Coronavirus pandemic, we have still maintained rapid growth within the company. There is huge scope for the growth of our marketing department and we’re looking for someone to take the reins and own the future development of their own team.

With a large focus on learning and development, we want you to grow alongside us as we strive to be one of the most innovative SaaS scale-ups in the world today. The future's looking bright!

• Competitive salary

• Rapid growth and development

• Support for extra learning and development courses

• Work alongside like minded, passionate individuals

• Stimulating challenges where 2 days are never the same

• Free snacks and drinks