Customer Service Representative
Posted on: 10 Oct 2021
San Juan, PR
Job Description
Caring for customers
It is vitally important that our Customer Service Representatives make every interaction a positive one
Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
Caring happens regardless of our customer’s disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not
Many routes to success
Most new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise
We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job
With experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor roles
You’ll also have the ability to transfer to other locations within our amazing network
The ability to work any schedule or shift is crucial
Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day and night shifts, weekends and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential—we’ve got flight schedules to meet!
The rewards for royal service
$15.03/hour, with yearly increases (as per the union contract)
Medical benefits for part time (20 – 30 hours per week)
Flight privileges: you and your family can fly anywhere in the world on stand-by
Time off: you’ll always have two days off in a row and can earn vacation days based on length of service
A few additional requirements
High school diploma, GED or equivalent
Minimum of 18 years old
Comfortable working on computers
Physical ability to stand and walk for a four-hour shift, as well lift and handle baggage
Must pass a background check and drug screen
Legally authorized to work in the United States without sponsorship
Must be fluent in English and Spanish (written and spoken)
United Airlines
Chicago, IL
United Continental Holdings, Inc. (formerly UAL Corporation) is a publicly traded airline holding company headquartered in the Willis Tower in Chicago. UCH owns and operates United Airlines, Inc. The company is the successor of UAL Corporation, which agreed to change its name to United Continental Holdings in May 2010, when a merger agreement was reached between United and Continental Airlines. Its stock trades under the UAL symbol.
To effect the merger, Continental shareholders received 1.05 shares of UAL stock for each Continental share, effectively meaning Continental was acquired by UAL Corporation; at the time of closing, it was estimated that United shareholders owned 55% of the merged entity and Continental shareholders owned 45%. The company or its subsidiary airlines also have several other subsidiaries. Once completely combined, United became the world's largest airline, as measured by revenue passenger miles. United is a founding member of the Star Alliance.
UCH has major operations at Chicago–O'Hare, Denver, Guam, Houston–Intercontinental, Los Angeles, Newark (New Jersey), San Francisco, and Washington–Dulles. Additionally, UCH's United is the largest U.S. carrier to the People's Republic of China and maintains a large operation throughout Asia. UCH uses Continental's operating certificate and United's repair station certificate, having been approved by the FAA on November 30, 2011.
-
IndustryAviation
-
No. of Employees93,000
-
Website
-
Jobs Posted156
