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Support Services Engineer (Tier 2)
Posted on: 24 Aug 2021
Bethesda, MD
Job Description
Ready to bring your whole self to work every day? At Walker & Dunlop, we didn’t get to where we are by hiring ordinary individuals. We got here by hiring the exceptional! WD is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!
The Support Services Engineer role supports all functions and components of the application and hardware infrastructure, and provides application function modification support, research, and training with a focus on customer service.
What you will be doing:
Serve as an escalation point for customers seeking technical assistance over the phone, in person or via a remote support application
Provide expertise and support in a Microsoft Windows 10, Windows Server, Mac OS, and Active Directory environment
Support applications such as Salesforce, Microsoft 365, Zoom, Box, and Adobe Acrobat
Manage PC setup and deployment for new employees using standard hardware, images and software
Take ownership of assigned incidents and follow through to satisfactory outcome for the customer
Manage setup of new devices such as printers and scanners, provide troubleshooting and problem resolution for printers, scanners and copiers
Provide mobile device support for accessing company resources
Communicate technical information effectively to non-technical employees
In the event of an outage, assists with the execution of disaster recovery plan
The education and experience we’re looking for:
Bachelor’s degree in information systems, computer science, or a related study, or equivalent working experience
A minimum of three years’ experience working in a desktop support role supporting Mac OS, Windows 10, Microsoft 365, and Adobe applications
Experience operating within a ticketing system to track incidents and status of assigned tasks; ServiceNow experience is a plus
What skills you should have:
Demonstrated knowledge of Windows 10 operating system
Passionate in providing excellent customer service with a commitment to quality
Outstanding verbal and written communication skills
Detail-oriented mindset while consistently focusing on the big picture
Good business judgment and strong analytical and problem-solving skills
Strong collaboration and teamwork skills and ability to communicate effectively with technical and management level professionals
This position will require participation in an on-call rotation for after-hours support
This position may require overnight travel within the United States, up to 25%
Still reading? Then we think you should apply!
Walker & Dunlop, Inc.
Bethesda, MD
Walker & Dunlop strives to be the premier commercial real estate finance company in the country by providing financing solutions and investment sales to owners of multifamily and commercial properties. As one of the largest providers of commercial real estate finance, we offer deep industry knowledge, an unparalleled team of finance professionals, broad market coverage and excellent customer service – all inside a public company with a family company culture. With Walker & Dunlop, clients receive a “boutique” level of service, but with all the same resources of a large lending platform. We have over 1,000 professionals located in 41 offices throughout the United States dedicated to providing our clients with the best financing available.
Our comprehensive suite of financing solutions allows us to originate loans for our own balance sheet, and investment partnerships, or for sale to Fannie Mae, Freddie Mac, HUD, life insurance companies, banks and CMBS providers. Our financing expertise, scaled lending platform and unyielding commitment to client satisfaction make Walker & Dunlop a great choice for your commercial real estate financing needs.
Specialties
commercial real estate financing, apartment financing, manufactured housing financing, healthcare financing, student housing financing, Fannie Mae, Freddie Mac, HUD, Bridge Loans, Life Company, Investment Sales, and commercial real estate
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IndustryBanking/Financial Services
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No. of Employees1000+
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Website
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Jobs Posted106
