Job Description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II-Clinical.

The Application Analyst II-Clinical supports the implementation of UHS clinical applications.  Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.  Implements modifications to existing applications that will effectively accomplish desired objectives.  Provides technical support to UHS entities as needed.  Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team. 

Key Responsibilities Include:

System Implementation:

Regularly meets with users, vendors, and IS staff to develop/modify system specifications.

Supports the implementations of applications and prepares the appropriate documentation.
Performs system testing and documentation for all phases of the application development life cycle.
Performs Q/A on application functionality.
Researches and resolves implementation-related Customer Support Center Tickets.
Adheres to appropriate UHS Project Management standards.
Ensures strict adherence to work plans, reporting all serious deviations to management.
Assists with the training of users in operating procedures for application.
Coordinates project team member activities to achieve common objectives.
Working in conjunction with a project manager, monitors project plans. Tracks project status, issues and progress. 

System Maintenance/Support:

Researches and resolves Customer Support Center Tickets including major application upgrades.
Adheres to UHS Service Level and Change Management Policies.
Provides on-call support as scheduled.
Establishes and maintains regular communications with user community.

Administration and Oversight:

Maintains Service Excellence principles.
Prepares and submits status reports to supervisor as required.
Keeps management well informed of activities, needs, problems.

Qualifications

Position Requirements:

Associate’s degree required.  Bachelor’s degree preferred.
Three or more years of Information Systems experience.
Knowledge of system application implementation, enhancement and support methods and practices.
Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.  
Knowledge of IS standards and quality methods and metrics. 
Knowledge of project management methods.
General familiarity of user business practices, concepts and terminology sufficient to support the applications. 
Excellent written and verbal communication skills.