Job Description

ABM (NYSEABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title:Operations Manager

Education:Some College Coursework Completed

Career Level:Manager

Category:Operations

Job Type/ FLSA Status:Salaried Exempt

Travel Required:None

Shift Type:N/A

Job Description:Job Summary

Shuttle Bus Operations Manager , reports directly to the General Manager and works an assigned shift that is compatible with the GM and key Airport Management personnel. The Operations Manager is primarily responsible for the safe and efficient operation of the shuttle bus service, and for ensuring optimum shift coverage and competent service through proper scheduling of personnel, monitoring headways, driving conditions and customer service. Must have a current CDL License.

Essential Functions:
*This position is responsible for driver scheduling and rotation as well as monitoring routes to ensure timely arrival and departure of buses.
*Prepares required reports as needed, including reports on any accidents/incidents involving buses.
*Responsible for maintaining a roster of stand-by or on-call drivers to ensure that there is adequate coverage in the event of call outs.
*Responsible for implementing training programs that deliver information on safety and defensive driving techniques and adherence to safe driving practices throughout the shift.
*Provide direction and leadership within the branch.
*Act as a communications interface between regional and corporate management and the branch, creating a positive work environment in which employees understand the clients needs and operate as a team to provide a consistently high quality of service to both client and customer.
*Manage and develop management personnel within the branch to ensure that each area is well managed and that all employees are motivated and encouraged to work to maximum potential.
*Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the companys success.
*Ensure accomplishment of the branchs manpower and succession plans through recruitment and staffing activities.
*Evaluate and project staffing needs.
*Initiate and participate in the recruitment and hiring of the branch work force.
*Manage and ensure the management of employees performances at the locations within the assigned area.
*Evaluate and oversee evaluation of employee performance and establish or ensure the implementation of employee development plans.
*Develop subordinates to maximum potential by providing ongoing coaching and training, and manage and resolve or ensure resolution of performance problems up to and including termination (with approval of next level of management and Regional Human Resource Manager) as necessary.
*Ensure that all performance actions taken are legal, fit within company policy, and are properly documented.
*Build and maintain a productive working relationship with union representatives within the branch. Communicate effectively on the Companys behalf in handling first line grievance activity. Work proactively to avoid or minimize grievance activity by training and developing the management skills of individual supervisors, ensuring their ability to develop positive work environments within each garage.
*Identify and correct problems, developing and implementing programs and recommending policy.
*Implement procedures set forth in the companys Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.
*Assist the Regional/Branch Manager or the Regional VP with special projects and assignments and take on any other management responsibilities not specifically identified above on an as needed basis.This position is responsible for providing a safe and harassment-free environment for all employees, subcontractors and customers during their assigned shift.This position directly supervises Shift Managers, Shift Supervisors/Dispatchers and is also responsible for implementing training programs that deliver information on safety and defensive driving techniques and adherence to safe driving practices throughout the shift.

Minimum Requirements:Minimum Requirement
MUST HAVE Class A/B CDL with Passenger Endorsement

Excellent verbal and written English communication skills.

Excellent customer service skills.

Proficient with Windows, Excel, Word and Lotus Notes.

Excellent leadership skills.

Work experience in the Parking/Shuttle industry preferred.

H/S Diploma or Equivalent and above required

Location:Los Angeles, CA 90045 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy