Job Description

Job Descriptions

Job Summary

Responsible for generating monthly sales through outbound cold calling or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Facilitates the sale of Comcast Internet, Voice and TV services to small and mid-size business to new and existing customers. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

* Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice and TV services to small and mid-sized business to new and existing customers.
* Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
* Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
* Consult with business customers on their business application, solicit referrals for potential new prospects and close web leads.
* May partner with field to provide referral of complex opportunities to the outside sales organization.
* Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.
* Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled.
* Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Some High School Coursework

Relevant Work Experience

2-5 Years

Salary:

Base Pay: $15.87

Total Target Compensation (Base Pay plus Targeted Commission): $29.09

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.