Job Description

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Responsibilities

Handle calls and inquiries in an accurate and timely manner
Handles confidential information
Ability to train others on immediate work group functions
Makes basic decisions within established procedures under supervision
Enters and manages data, including pleadings, motions and trial, arbitration and mediation letters
Manages calendars and files related to events and details in the case management systems
Monitors and maintains compliance with Team Connect (Litigation Management System)

Job Qualifications

High School Diploma/GED required
1-3+ years of experience in a litigation setting or prior insurance defense experience preferred.
Good communications skills including the ability to maintain a courteous and professional demeanor with clients, customers and with fellow employees
Intermediate knowledge of software applications including Microsoft Outlook, Word and Excel, Internet, and other web-based applications
Ability to prioritize work and organize own time
Ability to complete professional, error free documents utilizing good grammar, spelling and format skills, including accurate preparation of legal pleadings, agreement letters, memoranda reports, outlines, schedules and client communications
Knowledge of immediate work group functions and processes
Regular, predictable attendance is an essential function of this job.
High School Diploma/GED Required
1-5 years administrative experience, insurance defense setting preferred
Intermediate knowledge of software applications including Microsoft Outlook, Word and Excel, Internet, and other web-based applications
Basic communications skills including the ability to maintain a courteous and professional demeanor with clients, customers and colleagues; handle calls and inquiries in a timely manner
Prioritizes work well and organize own time; able to multitask
Ability to complete professional documents utilizing basic grammar, spelling and format skills, including accurate preparation of legal pleadings, schedules and client communications