Robinhood

Account Operations Associate (Asset Movements)

Posted on: 3 Jun 2021

Charlotte, NC

Job Description

The Asset Movements team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge brokerage products. As an Account Operations Associate (Asset Movements), you’ll serve as an integral part in all money and asset movements for our customers by facilitating check requests, account transfers, and supporting our cash management product. This is an opportunity to be a part of one of the most efficient and important pillars of Robinhood’s business.

What you’ll do day-to-day:

Support tasks such as check requests, account transfers, account consolidations, wire transfers, banklinking, ACH transfers, and cash management
Consistently meet productivity goals with minimal error.
Act as subject matter expert in all asset movements processes and be able to clearly communicate this with other teams and customers with outstanding customer service.
Interact and troubleshoot with customers for more complex asset movement issues.
Communicate directly with third party relationships in order to facilitate customer requests.
Serve as a point of contact for CX, Clearing, AML, and Market Operations for all issues related to asset or money movements.

About you:

Bachelor's degree or equivalent practical experience
Ability to meet productivity goals
Exceptional attention to detail and strong problem solving skills
Excellent written and oral communication skills
Self-starter with ability to work independently
Resourceful and adaptive in fast-paced, entrepreneurial environments
Ability to work some weekends

Bonus points:

2+ years working in banking, debit card, or financial services operations
Familiarity with banking operations and consumer technology

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Robinhood

Menlo Park, CA

Robinhood Markets, Inc. is an American financial services company headquartered in Menlo Park, California, known for offering commission-free trades of stocks and exchange-traded funds via a mobile app introduced in March 2015. Robinhood is a FINRA-regulated broker-dealer, registered with the U.S. Securities and Exchange Commission, and is a member of the Securities Investor Protection Corporation.The company's revenue comes from three main sources: interest earned on customers' cash balances, selling order information to high-frequency traders (a practice for which the SEC opened an investigation into the company in September 2020) and margin lending. As of 2020, Robinhood had 13 million users.

Robinhood is on a mission to democratize finance for all. We believe it should work for everyone and not just a few. We offer commission-free trading in one, user-friendly platform. Trading in stocks, ETFs and options is offered through Robinhood Financial LLC, member SIPC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Keep in mind other fees may still apply to your brokerage account. Please see Robinhood Financial’s Fee Schedule at rbnhd.co/fees to learn more. All investments involve risk, including the possible loss of principal. Past performance of a security, or financial product does not guarantee future results or returns. Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services and is not a member of FINRA or SIPC. Cryptocurrencies are not stocks and your cryptocurrency investments are not products protected by either FDIC or SIPC. Robinhood Financial LLC and Robinhood Crypto, LLC are wholly-owned subsidiaries of Robinhood Markets, Inc.

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