Job Description

About the Role

While we have a preference for candidates who are local to Wyoming, we are open to considering a fully remote position for the right person. Relocation assistance is available to those who are open to relocating to Wyoming.
The Bank Operations Manager supervises the Bank and Deposit Operations staff and provides day-to-day oversight and management of the department. Provides a high level of customer service to both internal and external customers for all deposit related functions/issues. Ensures the department’s compliance with operating policies and procedures, internal controls and regulatory requirements.

Responsibilities

Ensure the completion of the daily deposit operation functions for the bank including, but not limited to: ACH and check processing and return handling, wire transfer processing, overdraft program, dormant account monitoring and escheatment, IRA account processing and review, end of year tax reporting, statement rendering, returned deposited items, account research requests, deposit account reviews and corrections, returned mail, foreign checks processing and IOLTA processing
Responsible for managing deposit related core system parameters, including product rate changes and the development of new products and services at the request of management
Deliver operational, technical and functional expertise in the development of departmental policies and procedures. Continually evaluate policies and procedures to ensure maximum efficiency and adjust when necessary
Provide direction and oversight to ensure operational processes meet deadlines and schedules in order for the department to consistently meet defined standards
Troubleshoot service issues and coordinates with various departments if necessary in the identification and resolution of operational issues. Identify situations impacting customers to determine and implement solutions in a timely manner to service both internal and external customers
Responsible for all deposit product government reporting, corrections, and customer research inquiries. Ensure completion of all court ordered subpoenas and summons. Maintains files for these types of requests
Respond to inquiries from other departments, branches and customers
Prepare documentation for federal, state, financial and internal auditors
Provide training to staff members as needed
Cross-train in all Deposit Operations positions in order to provide backup capabilities and to provide support in all functions of the department
Lead, develop, and coach staff. Perform regular coaching sessions with employees and actively participates in continual employee development. Handle all employee related issues for the department including performance management, staffing/scheduling, and development
Work with management in establishing specific goals for the department and implements strategies to achieve these goals

Requirements

7+ years experience managing the Deposit Operations department in a financial services environment
Extensive knowledge of deposit related regulations such as Reg D, E, CC, DD, as well as ACH rules, check processing rules and wires
Must be detailed oriented in interpreting, analyzing, monitoring and reporting information
Ability to effectively complete multiple tasks and projects simultaneously
NACHA certifications are a major plus