Job Description

Job Summary:

Under general supervision, this position is responsible for managing the overall timeline and budget of installation projects. This position ensures the delivery schedule is correct and the job site is ready, the delivery order sequence for appliances are those expected by the contractor, and all connections, hook ups, space and size requirements are met. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Job Description:

Key Responsibilities:

• Accomplish delivery and installation results by communicating job expectations with the installation teams; plan, monitor, and appraise job results; coach, counsel, and discipline employees; initiate, coordinate, and enforce installation practices, policies, and procedures

• Interact with vendor reps and builders in a professional, timely, and effective manner via phone calls and system messages

• Perform installation audits and pre-walk assignments to fulfill customer's weekly requirement

• Order and maintain installation parts, tools and appliance dolly inventory (daily, weekly), recovery of unused parts, overseeing loadout, crossdocking to distribute parts and tools

• Manage the training of employees to install household appliances, acquire and maintain any necessary State licenses needed for the installation of household appliances

• Verify the appliance order for a construction site is correct by coordinating with the customer’s JBHT team, their order desk and the Builder

• Ensure the delivery schedule is correct and the job site is ready, the delivery order sequence for appliances are those expected by the Builder, and all connections, hook ups, space and size requirements are met

• Conduct and review property damage assessment from customer complaints and PD Claims

• Act as a lead supervisor for JBHT drivers and installers at the job site to ensure work is complete, on-time, and damage free

• Drive adoption of all JBHT safety requirements including required use of personal protective equipment to ensure safety of self and co-workers; assuring the Job Site Readiness Policy is being followed to ensure construction site is safe for product installation and free from hazards and obstructions that could endanger workers

• Identify and resolve any issues in a professional and effective manner required to have a positive outcome

• Previewing job sites to ensure they’re safe and ready for delivery based on the builder’s schedule; collaborate with the customer when launching new projects through site assessment, safety requirements, site readiness, and pre-call procedure

• Interact with drivers in a professional, timely, and effective manner via phone calls and system messages by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity

Qualifications:

Minimum Qualification:

4-5 years experience with driving, installing, and installation project management with High School Diploma/GED; must possess a valid driver's license with a motor vehicle record that meets JBH standards; must possess ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed.

Certifications: Ability to pass local/state certifications for appropriate installation.

Preferred Qualification:

4-5 years experience with driving, installing, and installation project management with High School Diploma/GED ability to pass a background check and MVR

Familiarity with Fitness Industry, equipment and/or facilities a Plus!

Ability to fulfill physical requirements (lift/move appliance up to 100 pounds)

Ability to wear appropriate work attire (bump cap, footwear steel toed shoes, gloves, vest)

Computer skills with apple products and/or Microsoft programs

Customer service skills

Experience in installation

Experience in the transportation industry

Experience installing appliances

Experience managing/supervising a team

Experience training others

Knowledge of appliance installation

Knowledge of local building codes and DOT requirements

Knowledge of parts inventory management

Understanding of Builder and Home service SKU’s

Willingness to travel

Willingness to work flexible workdays and hours

Excellent Communication and people skills.

Knowledge in and around construction, installation, customer service and team management should be required..

Education:

GED (Required), High School (Required)

Work Experience:

Construction/Installation, Project Management, Transportation/Logistics

Job Opening ID:

00393987 Builder Specialties Manager (Open)