Job Description

Calance is a 1st tier vendor with 20 consultants working on-site for this global client. Although this is a contract role, it's long-term, as the average consultant is onsite with client for 7+ years.

Bus Sys Analyst will participate in the production support and enhancement of our Salesforce website, platform and other channels that utilize the payment processing gateway. This position requires extensive collaboration with IT, FC associates, consultants, contingent workforce, and vendors.

Project responsibilities:
• Work effectively with FC staff, IT staff, 3rd party vendor staff.
• Interact with company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
• Manage Software, Application, System Upgrades, Enhancements and Maintenance, act as the business liaison of customer and associate facing systems and applications
powered by SFDC.
• Support of issues from nationwide regions, centers and FC consumers.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and call center operational impact, which lead to user stories.
• Maintain quality standard and process documentation and participate in Sprint Reviews and Retrospectives as a key member of the Digital Delivery Center and Scrum team.
• Coordinate and complete user story activities to remediate defect and system enhancements.
• Create and maintain support documents including: process maps/flows, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc.
• Manage large projects/Initiatives and support XL Projects/Initiatives.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented Salesforce projects.
• Play a key role in the transition from project to production support.
• Contribute to the department’s agile transformation by adopting agile principles and processes.

Daily Tasks:
• Participation in scrum activities
• Provide business and some technical analysis and supporting key initiatives through building business cases
• Recommend and implement business processes and/or system solutions
• Gather and document acceptance criteria
• Contribute to working solution iteration sessions
• Conducting user acceptance testing (UAT)
• Support project rollouts
• Provide user support, user training, and communication materials.

REQUIRED SKILLS/EXPERIENCE:
• 6+ years as Business System Analyst, gathering/defining requirements, documentation, building business cases, workflows, and UAT's
• 6+ years of experience working with any of the following: Captive Finance, Financial Services, and/or Banking
• 5+ year experience working on digital products, ideally with Salesforce.com.
• Experience with CRM (Customer Relationship Management) or account management systems an processes.
• Experience maintaining quality standards and process documentation
• Experience participating with Scrum activities, including Sprint Reviews, Retrospectives and user stories
• Advanced ability to manage and support large projects/initiatives
• Experience crafting detailed process maps/flows, acceptance criteria with traceability into design, iterative development and testing
• Experience using various project tools: MS Office (Word, Excel, Visio), MS SharePoint, and MS Azure DevOps
• Business experience working on IT & production support projects/initiatives.
• Able to craft detailed process maps/flows, acceptance criteria with traceability into design, iterative development and testing
• Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.

Desired:
• Salesforce ecosystem experience preferred.
• Experience with Agile methodology is preferred.
• Familiarity with captive finance operations.

Calance Consultant Benefits Offerings:
- H1 Transfers/Green Card processing offered (NO C2C)
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program