Job Description

The Director Airports Operations reports to the Vice President Airports Experience and has responsibility for the health and well-being of Airports Crewmembers and the safety of the operation. Also, the Director Airports Operations works across all local departments to support their agendas and serves to support all JetBlue Station-based Crewmembers. The Director strives for operational and customer service excellence and provides local leadership to achieve company goals.

Essential Responsibilities

Leads and demonstrate JetBlue core values of Safety, Caring, Integrity, Passion, and Fun
Ensure the safety and security of all local JetBlue operations
Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with JetBlue’s core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational    efficiency and       cost  savings
Audit and review team performance and recommend enhanced operating practices and procedures to improve performance and ensure continuous improvement
Take a significant role in the development of Crewmembers to support the engagement, growth, goal achievement including developing and nurturing a robust leadership/talent pipeline for succession within the local organization
Ensure coordination across all departments impacting Airports operations, including Flight, Inflight, and Technical Operations, to achieve operational and company goals
Develop balanced station metrics and lead the team to ensure performance targets are met
Ensure team readiness for response to irregular operations and emergency events
Recommend changes to JBU curriculum and the delivery of JetBlue practices and procedures to increase learning and efficiency
Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards
Ensure business partners are adhering to policies and procedures and reflect the JetBlue brand
Partner with Airports Values Committee to ensure the JetBlue Experience is shared by all Crewmembers through a Direct Relationship
Provide regular communication to crewmembers on JetBlue developments/initiatives and how they impact our business.
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development Diploma (GED)
Seven (7) years’ experience in Customer Service or a related area
Five (5) years’ experience in a leadership role
Available for occasional overnight travel (10%)
Able to work flexible hours and be available for emergency response and on short notice
Must possess and maintain a valid Driver’s License and a driving record from the state of your primary residence
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

Bachelor’s Degree in Business or related area
Previous experience leading large, diverse teams
Airline industry experience
Knowledge of the different airline disciplines and administration including the interdependencies on Airport Operations
Knowledge of external agencies and their function as it related to Airport Operations (i.e. FAA, DOT, TSA)
Knowledge of Sabre

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice – this position is considered “on call” and 24/7 availability is critical for success
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action    Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Work Environment:

Office and Airport environment
Subject to weather and elevated noise levels within the airport
Ability to stand for an extended period of time

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)