JOB DESCRIPTION AND RESPONSIBLITIES:
Monitors cleanliness and maintenance standards of all team member and public areas in the Hotel tower including but not limited to, guestrooms, storage areas, linen closets, public and service elevators/landings and corridors.
* Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.
* Presents oneself in a neat and clean appearance according to the operational standards set forth by Hospitality.
* Able to work with guest, fellow team members and Managers in a professional and courteous manner promoting positive customer relations for all by providing prompt, courteous and efficient service.
* Assist Housekeeping Managers in the daily operation of the Housekeeping department.
* Responsible for assignments if guest room attendants, heavy porters and specialty crews.
* Monitors guest room attendants in the proper placement of guest amenities in rooms.
* Performs functions related to hiring and staffing of Housekeeping department.
* Coordinates and supports the training and development of Guest Room Attendants and Housekeeping Heavy Porters and Lines/Supply Attendants.
* Works to ensure the safety of team members in handling and storage of all chemicals used in the performance of their task.
* Ensures the proper staff is scheduled to main the Hotel.
* Exercise financial responsibility in monitoring both regular and overtime payroll expense.
* Continually checks to make sure team members have all the necessary supplies, equipment and tools to execute their task.
* Accountable for ensuring that the necessary equipment, machinery, guestroom supplies and linen are readily available to enable the department to function efficiently.
* Fully utilize and monitor LMS, Espresso, time, People Soft, Stratton Warren and other operating systems to ensure proper accountability of all team members, supplies and procedures.
* Coordinates efforts with other departments to ensure guestroom, public areas and storage areas remain fully functional.
* Properly handles guest or maintenance request and repeatedly follows up to guarantee these things are completed to Borgata standards.
* Maintains confidentiality of Borgata proprietary information.
* Responsible for maintaining accurate property information through daily use of Talent portal. E-mail and other forms of communication.
* Perform other duties as assigned.
* Exposure to casino related environmental factors, including but not limited to second hand smoke, excessive noise and stress related to servicing customers in a fast pace environment.
Job Requirements
QUALIFICATIONS:
* Strong supervisory skills.
* High School Education.
* Minimum of five years experience.
* Must be able to stand for an entire shift and be able to move throughout the hotel areas.
* Must be able to work holidays, weekends, flexible shifts, and hours.
Las Vegas, NV
MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.
The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.
The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.