Service Coordinator
Posted on: 14 Apr 2021
Spokane, WA
Job Description
What you will do
This role is primarily responsible for scheduling service and/or inspections work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.
How you will do it
* Utilize automated scheduler functionality and assign the service call or inspection to the appropriate technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer
* Communicate and resolve issues with customers and personnel regarding the scheduling of service repair and/or inspections work.
* Alert management of potential problems resulting from customer or field communications and assist with resolution
* Demonstrate the ability to prioritize scheduling service/inspection calls in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities
* Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals
* Assist with identification and processing of at-risk/missed service and inspection calls
* All other duties as assigned
What we look for
Required
* 3-5 years customer service
* Excellent communication skills
* High level of organization
* Basic computer skills, including Microsoft Office
* You must be a resident citizen of the United States to qualify for this position
Preferred
* Experience working in a JCI/SimplexGrinnell/Tyco F&S facility or similar fast-paced work environment
* Fleet scheduler or service coordinator experience
* Experience using ACE/Oracle systems
* Product knowledge of life safety (fire alarm & sprinkler) equipment
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers
Johnson & Johnson
New Brunswick, New Jersey
Johnson & Johnson, together with its subsidiaries, researches and develops, manufactures, and sells various products in the health care field worldwide. It operates in three segments: Consumer, Pharmaceutical, and Medical Devices. The Consumer segment offers baby care products under the JOHNSON’S brand; oral care products under the LISTERINE brand; beauty products under the AVEENO, CLEAN & CLEAR, DABAO, JOHNSON’S Adult, LE PETITE MARSEILLAIS, NEUTROGENA, and OGX brands; over-the-counter medicines, including acetaminophen products under the TYLENOL brand; cold, flu, and allergy products under the SUDAFED brand; allergy products under the BENADRYL and ZYRTEC brands; ibuprofen products under the MOTRIN IB brand; and acid reflux products under the PEPCID brand. This segment also provides women’s health products, such as sanitary pads and tampons under the STAYFREE, CAREFREE, and o.b. brands; wound care products comprising adhesive bandages under the BAND-AID brand; and first aid products under the NEOSPORIN brand.
The Pharmaceutical segment offers products in various therapeutic areas, including immunology, infectious diseases, neuroscience, oncology, pulmonary hypertension, and cardiovascular and metabolic diseases. The Medical Devices segment provides orthopedic products; general surgery, biosurgical, endomechanical, and energy products; electrophysiology products to treat cardiovascular diseases; sterilization and disinfection products to reduce surgical infection; diabetes care products; and vision care products, such as disposable contact lenses and ophthalmic products related to cataract and laser refractive surgery.
The company markets its products to general public, and retail outlets and distributors, as well as distributes directly to wholesalers, hospitals, and health care professionals for prescription use. It has research and collaboration alliance with Morphic Therapeutic. The company was incorporated in 1887 and is based in New Brunswick, New Jersey.
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IndustryManufacturing
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No. of Employees135,100
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Website
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Jobs Posted747
