Job Description

Job Location: Hershey, PA

Remote work will be considered.

Job Summary:

This role requires both entrepreneurial execution and strategic planning. The ability to execute at our current scale while simultaneously building capabilities for exponential growth is critical. Equally vital is the ability to collaborate and orchestrate work across Hershey departments, including Digital Commerce, Supply Chain, IS, Finance, and others. The role is responsible for developing joint supply chain business plans with the customer base, and expanding integrated Digital Commerce supply chain capabilities into the broader organization as well as contributing to the overall business strategy. This role will be a critical driver of Digital Commerce supply chain strategies across Business Unit brands and Hershey North America. The Sr Mgr Digital Commerce Supply Chain will deliver results and innovation through close partnership with commercial teams, Digital COE, internal and external technology teams and product supply teams.

Role Responsibilities:

* Own and execute Hershey's internal DTC offerings and supply chain strategy. This includes both shop.hersheys.com and day-to-day operations of external DTC or cold-ship 3PLs. Ensure delivery of key KPI's such as in-stock rates, guaranteed delivery status, and quality. Partner with commercial team on appropriate catalog, pricing, and capabilities. Utilize retail data and insights to drive incremental sales including promotional and seasonal execution and new item launches. Monitor and control inventory levels internally and at any 3PLs to reduce waste and ensure proper geographic distribution to hit lead time targets.
* Lead the supply chain organization in building the capabilities required to enable Hershey to accelerate and transform our customers' e-fulfillment offerings while developing programs that help coordinate the efforts across all functions. This includes designing innovative solutions for summer shipping, DTC, and customized (co-packed) e-fulfillment offerings. Partner with the commercial team to ensure thorough tracking of applicable metrics to support our ecommerce strategy. Evaluate potential external partners and own negotiation of contracts in that space.
* Evaluate and incorporate new cold ship technologies and packaging to reduce costs, lengthen potential ship methods, and improve sustainability measures. Partner with external 3PLs to test these methods and negotiate their use.
* Lead the development of dropship capabilities to support the B2B business. This includes evaluation of Hershey's internal capabilities as well as partnerships with 3PLs to support all customer segments. Partner with procurement in negotiating contracts that will enable Hershey's growth in this space.
* Represent The Hershey Company on all relevant special projects and customer initiatives. Through customer interaction and regular benchmarking, develop and maintain a focus on customers strategic direction in order to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain.

Qualifications:

* Bachelors Degree in Supply Chain or Business Administration
* Prefer 10-15 years of Digital Commerce Supply Chain experience
* Disposition to engage with customer at all levels of their organization (replenishment analyst to SVP)
* Demonstrated ability of managing operational details, while also understanding big picture
* Ability to negotiate effectively with internal and customer partners at all levels. Able to integrate feedback and adjust plans accordingly. Deep experience with quantitative analysis, creative problem solving, and complex project management.
* Ability to work in ambiguous environments, bring structure, prioritize and drive to results
* Proven ability to develop and maintain effective business relationships and influence cross-functional leaders
* Exceptional oral and written communication skills
* Strong collaboration, communication, and relationship management skills
* Proficient understanding of fundamental business management and supply chain principles and concepts
* Global systems thinking understands complex interaction of processes, information systems, and organizations
* Thorough grasp of key internal and customer forecasting, order generation, and order fulfillment processes
* Ability to lead multi-functional project teams
* Proficient in all Microsoft Office applications
* Strong working knowledge in SAP systems and tools
* Ability to maintain focus on Hershey goals and improvements
* Ability to present complex solution in an executive summary
* Strong project management capabilities

LI-NB1

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans