Job Description

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Major Duties and Responsibilities:

* Deliver superior customer service in a respectful, courteous and timely manner
* Execute all aspects of freight dispatch; including scheduling pickups, track and trace
* Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
* Update shipment information it a timely and accurate manner into our operating system
* Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
* Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
* Review and monitor reports to understand individual performance, impact and opportunities for development
* Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
* Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
* Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
* Meet key performance indicators in support of department, branch, product and company goals
* Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
* Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Qualifications

* Excellent customer service skills; friendly, courteous, empathetic and helpful
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
* Strong attention to detail and organizational skills
* Proven desire to learn and expand knowledge base
* Sense of urgency around all aspects of customer service
* Ability to manage stress in a fast paced environment
* Work effectively and productively with others
* Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
* Fluent in English

Additional Information

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program

**Shift time is as follows: Monday-Friday; Noon-9:00PM

All your information will be kept confidential according to EEO guidelines.