Principal Service Management Specialist
Posted on: 13 Apr 2021
Johnston, RI
Job Description
Description
The role of the Principal Service Management specialist is a senior-level individual contributor responsible for designing, establishing and maintaining operational processes, acting as a business analyst to capture customer requirements and user acceptance testing validating customer functionality. This role entails establishing and supporting best practices business analytics and process development. In this role you will interface with executives, platform owners, and development teams during the implementation of solutions.
Responsibilities
* Lead design, development and review of business processes and developing optimization strategies
* Conduct meetings and presentations capturing and disseminating meeting notes
* Ability to work closely with customers, development personnel and management.
* Perform user acceptance testing
* Update, implement and maintain processes and procedures
Qualifications
* Minimum 5 years of experience working with ServiceNow in configuration management, incident, problem, and change.
* Familiarity with server hardware, network management, databases and enterprise storage.
* Previous experience working in an agile environment
* Hours per Week: 40
* Work Schedule: Monday Friday 8-5 EST
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Citizens Bank
Providence, RI
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $158.6 billion in assets as of September 30, 2018. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions.
In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,900 ATMs and 1,100 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products and asset finance.
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IndustryBanking/Financial Services
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No. of Employees18,100 Approximately
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Website
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Jobs Posted1755
