Job Description

Description

The Business Banking Loan Operations Specialist is responsible for the timely and accurate processing of loan, including due diligence, documentation, closing and booking of small business credits in accordance with policies and procedures.

Primary responsibilities include:
Effectively work with partners, customers, legal, and third parties to perform due diligence, coordinate and clear all conditions of approval. Additional responsibilities may include the on-going servicing of customer accounts.
Draft and/or review loan closing documentation in accordance with approved terms and conditions.
Booking and funding activities for new facilities, modifications, and renewals.
Ongoing servicing of loan accounts.
Successfully manage a loan pipeline of ~50 transactions; communicating clearly and timely to partners and customers on status and conditions.
Other duties as assigned.
Qualifications

Required Skills/Experience:
3-5 years of relevant experience in a business/commercial lending environment with knowledge of customary products, practices and policies.
Exceptional customer service and communication skills.
Highly motivated and team-oriented.
Ability to manage and resolve moderately complex problems.
Excellent time management skills with the ability to effectively manage a pipeline of credits, independently prioritizing activities.
Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements.
Experience with AFS, Laser Pro, Relay, and Content Manager are all pluses.
Experience with SBA is preferred.

Education:
High School or equivalent (GED) required Associate's Degree or higher is preferred

Hours and Work Schedule:
Hours per Week: 40
Work Schedule: 8:00am 5:00pm, Monday - Friday
Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.