Customer Service Coordinator
Posted on: 7 Sep 2021
Salt Lake City, UT
Job Description
With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world.
Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with customers both external and internal.
Administers and/or provides oversight for assigned customer accounts. Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs. Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements as predetermined across multiple customers, products, and internal teams. Focuses on stock allocation issues to maximize customer service levels. May re-prioritize delivery schedule to meet customer commitments. Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies. Approves or authorizes special price quotations as predetermined and allowances, deductions, and adjustments on a case-by-case basis. Determines when customer requested changes are out-of-scope. Will confer with management regarding customer precedent-setting decisions. Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. May develop provisioning recommendations for new aircraft maintenance agreements. Acts as the point of contact with the customer on assigned accounts. Coordinate’s customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with customer procurement employees.
May perform customer service administration activities on a limited basis.
Excellent verbal and interpersonal communication skills High School Degree required, but 2-year business degree preferred or related discipline Minimum 3- 5 years’ experience in customer service or a related field Intermediate computer skills, or ability to quickly advance to this level of expertise
Parker Hannifin
Cleveland, OH
Parker-Hannifin Corporation manufactures and sells motion and control technologies and systems for various mobile, industrial, and aerospace markets worldwide. The company operates in two segments, Diversified Industrial and Aerospace Systems. The Diversified Industrial segment provides static and dynamic sealing devices; filters, systems, and diagnostics solutions to monitor and remove contaminants from fuel, air, oil, water, and other liquids and gases; connectors, which control, transmit, and contain fluid; hydraulic, pneumatic, and electromechanical components and systems for builders and users of industrial and mobile machinery and equipment; and critical flow components for process instrumentation, healthcare, and ultra-high-purity applications, as well as components for use in refrigeration and air conditioning systems, and in fluid control applications for processing, fuel dispensing, beverage dispensing, and mobile emissions. This segment sells its products to original equipment manufacturers and their replacement markets in manufacturing, packaging, processing, transportation, mobile construction, refrigeration and air conditioning, agricultural, and military machinery and equipment industries.
The Aerospace Systems segment offers products for use in commercial and military airframe and engine programs, including control actuation systems and components, engine systems and components, fluid conveyance systems and components, fuel systems and components, fuel tank inserting systems, hydraulic systems and components, lubrication components, pneumatic control components, power conditioning and management systems, thermal management products, and wheels and brakes.
This segment markets its products directly to original equipment manufacturers and end users. The company markets its products through direct-sales employees, independent distributors, and sales representatives. Parker-Hannifin Corporation was founded in 1918 and is headquartered in Cleveland, Ohio.
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IndustryManufacturing
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No. of Employees57,170
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Website
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Jobs Posted1373
