Job Description

Job Description

JOB DESCRIPTION

Job Title: Frozen Food Clerk

JOB DESCRIPTION:

As a primary contact for Safeway customers, the Frozen Food Clerk provides friendly, courteous, and

helpful service. The Frozen Food Clerk keeps the frozen food cases stocked with product, cleans

department area, and stacks items in freezer for other departments. Product is taken to the other

departments as needed. Boards received from trucks are loaded onto pallets. Pallets may be taken to

the sales floor with a pallet jack and product is loaded into cases. A six-wheel cart may be used to

transport items to display cases as needed. Items are removed from cases and leftover product is

restocked in the freezer. Cardboard boxes are broken down and placed in the bailer. Ice machine is

checked daily and filled as needed. End displays are restocked as per instructions. Inventory floor and

freezer stock is checked daily. Review order using invoice and note and discrepancies. Clean any spills

from leakage in cases or on department floor. In event of a freezer malfunction or power outage the

employee will remove all items, clean out the case and replace or restock products. May answer

telephone or answer pages.

JOB DUTIES:

Safeway Frozen Food Clerk employees are generally responsible for completing the following job duties:

1. Provide customer service as currently defined by the employer within the scope of the position and

within company policy.

1. Maintain cleanliness of frozen food display areas.

1. Replace stock in coolers, freezers, and in displays.

1. Unload boards and stack on pallets or six wheel carts.

1. Push pallet jacks or six wheel carts through store to display areas.

1. Inspect, rework stock product.

1. Other duties as assigned.

JOB RELATED QUALIFICATIONS:

1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or

related experience.

1. Ability to interact with customers and co-workers.

1. Ability to understand and follow directions.

1. Ability to work independently when necessary.

SUPERVISORY RESPONSIBILITIES:

None

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 95% %Outside: 5%

Temperature Extremes: Freezer temperature may be --20

F.

Chemicals: None

Safeway, Inc. Seattle Division

SAFEWAY, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

Page 2 of 2

Revision: 2002

Human Resources

Job Title: Frozen Food Clerk

MACHINES, TOOLS, AND EQUIPMENT:

hand truck, six wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms,

telephone/intercom, power pallet jack, big joe, bailer

PHYSICAL DEMANDS:

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting:

Constantly lifts 1-20 lbs. Occasionally lifts 21-35 lbs.

Carrying:

Constantly carries 1-10 lbs. Frequently carries 11-20 lbs. Seldom carries 21-35 lbs.

Pushing/Pulling:

Constantly pushes/pulls 1-10 lbs. Frequently pushes/pulls 11-20 lbs. Occasionally pushes/pulls 21-50

lbs.

Reaching:

Constant knee to shoulder level reaching. Occasional overhead reaching and at or above shoulder level

reaching.

Standing:

Constant standing while on job. Sitting allowed on breaks.

Walking:

Constant walking while on job.

Climb/Balance:

Seldom. May use step stool or ladder to reach higher shelves.

Trunk Functions:

Constant bending of head when stocking and handling freight. Frequent neck rotation and bending of

head. Occasional twisting, crouching, or squatting.

Upper Extremity:

Constant handling/grasping. Frequent repetitive motion. Seldom forceful gripping.

V

ision:

Use of peripheral vision and depth perception to move pallet jacks, carts, and six-wheelers around

crowded store area containing customers. Near vision used to read price sheets, product labels, etc.

Hearing:

Used to converse with customers, provide service, perceive questions and conduct business. To answer

pages and receive instructions/information from other employees.

S

peech:

Used to converse with customers, answer questions and conduct business. To exchange information with

other employees, use the telephone or page other employees over intercom.

Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet

overall job requirements.