Job Description

What does a great Deposit Implementation/Professional Services Consultant do?

The Deposit Implementation/Professional Services Consultant will provide analysis, consultation, and recommendations and hold responsibility for DNA implementations for our credit union and bank clients during deployment of DNA Core Financial Software, in order to ensure clients business needs are met. In addition, this position will support clients with both strategic consulting and implementations of post live items/modules. The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations of their suite of products and provide the best-in-class solutions to the clients needs.

Essential Job Responsibilities:

Support sales and consulting team
Change champion
Professional communication skills
Provide best in class, industry recognized, recommendations for implementation and process improvement with the conversion of DNA
Configure and Implement DNA Core Processing Functionality
Document client and internal discussions and decisions
Execute specific duties and groups of work as assigned
Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team
Test new features and functionality of the DNA product suite
Engage with clients and evaluate Readiness for conversion
Conduct support and training sessions with converting clients
Ensure client satisfaction
SQL Preferred
Back Implementation Consultants as needed

Required Qualifications for Consideration:

* 1+ years DNA Core system experience OR

* 5+ Years in subject area of expertise within the financial industry or other Core implementation experience

* High School Diploma required, Bachelors preferred

* Experience working with internal and external clients

* The ability to travel on average of 40%-50%, this may include weekend and holidays

* Experience to execute on deliverables on time, troubleshooting issues by utilizing analytical skills

* Proficiency in MS office tools

Subject Matter Expertise in some of the following:
- Statement and Notice processing
- Deposit Back Office Processing
- Deposit Operations
- Relational Pricing/Service Fees
- Retail Deposit Processing
-Consumer/Commercial/Retirement Deposit Product
- Retirement Processing
- Consumer Deposit Processing
- Commercial Deposit Processing

Travel Required:
Ability to travel up to 50%, may include weekend and holidays

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.