Job Description

Company Profile

With more than 120 operations and about 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, forgings, and clad products for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability not just in the materials and products we make, but in the people we recruit.

Headquartered in Portland, Oregon, this over 10 billion dollar company employs more than 20,000 people worldwide. PCC has over 120 plants and has a presence in twentysix states in the US and in over a dozen countries. PCC is relentless in its dedication to being a highquality, lowcost and ontime producer; delivering the highest value to its customers and shareholders while continually pursuing strategic, profitable growth.

Effective early February 2016, Berkshire Hathaway, led by chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Business Profile

PCC Structurals is the world leader in superalloy, aluminum and titanium investment casting. With applications in jet aircraft engines, airframes, industrial gas turbine (IGT) engines, military armaments, medical prosthesis, and many other industrial markets, we provide a wide portfolio of highquality components, some as large as 100 inches (250cm).

As the original business unit for Precision Castparts, you can count on PCC Structurals extensive experience and knowledge to consistently provide highquality castings, even at significant volumes.

PCC Structurals also provides solidification modeling, inhouse rapid prototyping (including SLA), digital radiography, hot isostatic pressing, precision machining and protective coating services. We operate 11 manufacturing facilities in the United States and Europe.

Location Profile

PCC San Leandro specializes in air and vacuum investment cast components for aerospace, energy and commercial applications. With over 60,000 square feet of manufacturing space located in the east Bay Area of California, San Leandros renowned engineering services and superior capabilities have resulted in significant growth for the plant.

Position Summary

This is a professional, desktop support role responsible to maintain, repair, and upgrade computer equipment including, but not limited to: workstations, printers, operating systems and software.

Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through stepbystep solutions on both a handson and callback basis.

Primary Duties & Responsibilities

Diagnoses and resolves problems with PCs, local printers, enduser connectivity, software and configuration, email, as well as other hardware and network issues.

Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.

Clearly communicates technical solutions in a userfriendly, professional manner; provide oneonone enduser training as needed.

Performs Active Directory user account changes.

Maintain Active Directory Computer environment.

Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget.

Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.

Manages and updates an accurate IT equipment inventory.

Maintain spare parts inventory for IT software, hardware, and network printers.

Creates Purchase Requisitions and handles equipment receipt as needed.

Track software license compliance and perform annual audits to confirm licensing compliance.

Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.

Maintains a clean and organized environment.

Assists Network Administrator as needed.

Tracks and maintains server backups and tape rotation, working with Server Administrator.

Perform related work as required.

Experience & Education

The candidate must have a minimum 2 years college credit i.e. sophomore status at an accredited college or university in Computer Information Systems or related field of study. It is recommended that the candidate has completed oneyear enduser phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Required Skills

Work effectively in a Safetyminded industrial manufacturing environment.

Ensure the security of all company systems and data.

Understand business priorities, continuously reconsider the changing list of issues according to those priorities and communicate that list to management.

Transition swiftly between those complex priorities in a fastpaced environment.

Deliver effective technical customer support in person and over the phone.

Support and train endusers in a wide range of software applications as needed.

Read, understand and apply complex technical information.

Master new computer technology and its local applicability.

Maintain cooperative working relationships with internal and external customers, vendors and the team.

Demonstrate sensitivity to, and respect for, a diverse population.

Desired Skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.