(USA) Specialist II, Learning and Development-1
Posted on: 12 Apr 2021
Fort Worth, TX
Job Description
Position Summary...
What you'll do...
Designs and develops content and communications by identifying needs; ensuring information is translated into accurate and concise performance support solutions. facilitating meetings with project teams to analyze, plan, design, develop, and implement online content & communication deliverables; organizing timelines for deliverables to be completed; providing corrective action plans, reporting results, and deliverables to supervisors and stakeholders; and evaluating content feedback against established benchmarks to ensure effectiveness.
Enhances the learner experience by ensuring the Knowledge Base, Help Center and Guided Flows is conducive to the end users moment of need ; engaging subject matter experts to develop practical scenarios; leveraging utilization, feedback and content metrics; researching, compiling, and analyzing data to recommend content enhancements and operational process enhancements; remaining up to date on and content management best practices; implementing program improvements to content management to ensure objectives are met; and overseeing the maintenance and upkeep of the Knowledge Base, Help Center and Guided Flows.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Completes post publish audits by reviewing and evaluating post implementation support requirements; establishing required actions based on feedback; developing remediation plans and timelines; executing updates and delivery of updated online content & communications; validating online content with subject matter experts, divisional management, and associates and addressing multiple levels in the organization based on the identified needs, and relevance to achieve established goals.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelors degree in Business, Human Resources, Communications, Education, or related field OR 2 years experience in training, quality,
knowledge management, contact center, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Instructional Design Software, Project Management, Training in an operational or production based environment or related area
Primary Location...
5300 WESTPORT PKWY, FORT WORTH, TX 76177, United States of America
Walmart Inc.
Bentonville, AR
Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, the company was founded by Sam Walton in 1962 and incorporated on October 31, 1969. It also owns and operates Sam's Club retail warehouses. As of April 30, 2019, Walmart has 11,368 stores and clubs in 27 countries, operating under 55 different names. The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, as Asda in the United Kingdom, as the Seiyu Group in Japan, and as Best Price in India. It has wholly owned operations in Argentina, Chile, Canada, and South Africa. Since August 2018, Walmart only holds a minority stake in Walmart Brasil, with 20% of the company's shares, and private equity firm Advent International holding 80% ownership of the company.
Walmart is the world's largest company by revenue—over US$500 billion, according to Fortune Global 500 list in 2018—as well as the largest private employer in the world with 2.2 million employees. It is a publicly traded family-owned business, as the company is controlled by the Walton family. Sam Walton's heirs own over 50 percent of Walmart through their holding company, Walton Enterprises, and through their individual holdings. Walmart was the largest U.S. grocery retailer in 2019, and 65 percent of Walmart's US$510.329 billion sales came from U.S. operations.
The company was listed on the New York Stock Exchange in 1972. By 1988, Walmart was the most profitable retailer in the U.S., and by October 1989, it had become the largest in terms of revenue. Originally geographically limited to the South and lower Midwest, by the early 1990s, the company had stores from coast to coast: Sam's Club opened in New Jersey in November 1989 and the first California outlet opened in Lancaster in July 1990. A Walmart in York, Pennsylvania opened in October 1990: the first main store in the Northeast.
Walmart's investments outside North America have seen mixed results: its operations and subsidiaries in the United Kingdom, South America, and China are highly successful, whereas its ventures in Germany and South Korea failed.
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IndustrySales/Retail
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No. of Employees2200000
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Website
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Jobs Posted16872
