Job Description

Description

About Us:

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title: Customer Service Representative
The primary function of this role is to process outgoing calls for the inspection department. The Company goal is to continuously grow the revenues of the SA Comunale while maintaining profits, satisfying customers' requirements, and staying compliant with required guidelines.

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection services provided by the Company.

Essential Duties / Responsibilities:

Include the following. Other duties may be assigned.

* Make outgoing calls for closed inspection tickets in the Falcon & CRM programs on a daily basis, from reports that are self-generated, and or requested by the customer.
* Work with the inspections sales representatives and communicate if there are any missed opportunities.
* Maintain sales lead program by distributing and following up on sales leads that have been turned in by SA Comunale employees.
* Other duties and projects as assigned.

Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Work Experience:

* High School Diploma or GED is required.
* 2 years' experience in a call center or customer service environment is required.
* Strong customer service skills and the ability and willingness to learn new systems and processes is required.

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities to perform this job successfully. The ideal candidate will possess good oral and written communication skills in addition to good organization skills.

* Must think strategically, make sound decisions, and produce accurate and timely results.
* Must build positive working relationships with multiple levels of employees and management.
* Must demonstrate integrity and professionalism.
* Must demonstrate commitment to company values.
* Must possess excellent organizational skills.
* Must follow-up on tasks and assignments in a timely manner.
* Must possess excellent written and verbal communications skills.
* Must prioritize in a fast paced multi-task environment.
* Must work with minimal supervision.
* Must demonstrate ability to work effectively in a team environment.
* Must comply with all operating policies, procedures, executed Plans, and Programs.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.