Job Description

Your Opportunity
Charles Schwab User Experience and Design is responsible for software design across mobile, web and desktop platforms. We are a multi-disciplinary group of user experience designers, visual designers, content writers and researchers. We work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users.

Our business is driven by looking through our clients eyes, which makes it a great place to practice user-centered design. Our purpose is designing tools and experiences that enable users to achieve their financial goals.

What you are good at

Design Consulting

* Lead cross-functional teams through the design thinking process.
* Facilitate collaborative design sessions including sketching and ideation.
* Lead design reviews and drive decisions.
* Create design solutions with a cross-functional team, taking into account how digital, physical, and service channels work together.
* Represent the design team brand, and deliver a consistent design process to partners.
* Iterate designs in order to achieve great solutions.
* Visualize ideas clearly (via sketches, diagrams, wireframes or prototypes), and provide appropriate level documentation.

Design Management

* Set expectations with the project team and prioritize activities.
* Create and maintain design schedules.
* Communicate status and agreements with project team.
* Review work with UX managers, keeping them updated on project status and escalating items appropriately.

Design Expertise and Execution

* Maintain the high standards set by the group.
* Conduct the primary design activities, create deliverables and conduct QA at an expert level.
* Participate and support research efforts.
* Commit to improving our process and methods with an emphasis on both effectiveness and efficiency.

Teamwork, Collaboration and Engagement

* Work well with all partners to deliver work.
* Support UX team members.
* Strategically listen to feedback and help guide the delivery
* Collaborative and cooperative.
* Has a design position but is not rigidly fixed when presented with new information.
* Passionate about team, our mission and the needs of our partners and users.
* Enthusiastic about UX design.

Empathy & Curiosity

* Understand user needs, walking in their shoes when possible.
* Focus on innovation and improvement.
* Regularly learns more about design theory, practice and tools.

Why your work matters:

* You will support an engaged set of users who rely on our products to manage their financial lives
* By researching and understanding the user needs you will be able to impact how our users do business with Schwab.
* You will learn how balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
* You will work with an engaged design team that fosters a learning environment

What you have

* 6+ years of rich interaction design focused on digital products.
* 2+ years of interaction design experience for touch-based mobile interfaces.
* An online portfolio demonstrating interaction design process and thinking, including artifacts and examples of how you arrived at the final design.
* Experience with all aspects of a user-centered interaction design process, including user research and testing, developing user flows, creating wireframes, creating prototypes, and creating annotated design specifications.
* Experience working in a collaborative multi-disciplinary team within an iterative process and an Agile development methodology.
* Strong self-management skills, ability to manage substantial responsibility, capable of managing your project schedules, and an ability to collaborate across levels and roles.
* Proficient in design tools such as Sketch, Omnigraffle, Axure, Invision, MURAL, etc.
* Experience running design sessions with cross-functional teams.
* Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
* Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.









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Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at hometoday and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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