Part Time Repair Coordinator
Posted on: 10 Apr 2021
Lincoln, NE
Job Description
Job Description
STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security, and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow, and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation, and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit www.stanleyhealthcare.com.
Position Summary
The Repair Coordinator will be responsible for administrative tasks related to system repairs and inspections. This role will work closely with the Repair Supervisor for task assignment and complete daily reports to log task completion.
Essential Job Functions
* Close out repair tickets in Salesforce system, reviewing ticket documentation and details to confirm ticket can be billed
* Follow up with customers for PO numbers as needed
* Call customers to schedule system inspections
* Assist the Repair Supervisor with scheduling repairs
* Issue RMA numbers and follow up on the return of unused equipment
* Good written and verbal communications skills preferred
* Computer literacy preferred with the ability to perform data entry required
* The candidate must be able and willing to work alone, reporting to an off-site superior
* Ability to multi-task and work in multiple systems
* Other duties as assigned
Required Qualifications
* High School diploma or GED
* 1+ year of Microsoft Office experience
* 1+ year of customer service experience
Preferred Qualifications
* Proficiency in using Microsoft Office products
* Experience deescalating upset customers
* Experience staying on task with little to no supervision
SBDCSS
Stanley Black & Decker
New Britain, CT
Stanley Black & Decker, Inc. engages in tools and storage, industrial, and security businesses worldwide. Its Tools & Storage segment offers power tools and equipment, including professional products, such as professional grade corded and cordless electric power tools and equipment, and pneumatic tools and fasteners; and consumer products comprising corded and cordless electric power tools primarily under the BLACK+DECKER brand, as well as lawn and garden products and related accessories, and home products.
This segment sells its products through retailers, distributors, and a direct sales force to professional end users, distributors, retail consumers, and industrial customers in various industries. The company’s Industrial segment provides engineered fastening products and systems to customers in the automotive, manufacturing, electronics, construction, aerospace industries, and others; sells and rents custom pipe handling, joint welding, and coating equipment for use in the construction of large and small diameter pipelines, as well as provides pipeline inspection services; and sells hydraulic tools and accessories.
This segment also serves oil and natural gas pipeline industry and other industrial customers. Its Security segment designs, supplies, and installs commercial electronic security systems and provides electronic security services; offers healthcare solutions, which include asset tracking, infant protection, pediatric protection, patient protection, wander management, fall management, and emergency call products; and sells automatic doors to commercial customers. This segment serves consumers, retailers, educational, financial, and healthcare institutions, as well as commercial, governmental, and industrial customers. The company was formerly known as The Stanley Works and changed its name to Stanley Black & Decker, Inc. in March 2010. Stanley Black & Decker, Inc. was founded in 1843 and is headquartered in New Britain, Connecticut.
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IndustryBusiness Services
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No. of Employees60,767
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Jobs Posted2280
