Tech Data

System Engineer - Saviynt

Posted on: 10 Apr 2021

Clearwater, FL

Job Description

Tech Data is one of the worlds largest technology providers in IT distribution. Tech Data is currently ranked No. 83 on the Fortune 100 and has been named one of Fortunes Worlds Most Admired Companies for seven straight years.

The Tech Data difference is in our people. Every day customers like Best Buy, CDW, Office Depot, etc depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers. Working for Tech Data, you will be a new vendor, Saviynt, on new technology.

Saviynt is an Identity Governance & Administration (IGA), provider with a different approach to Identity. Saviynt is a one intelligent hybrid platform with 5 purpose built products, delivering a converged (single pane of glass) approach to security, governance & access risk management.

Stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line. Works closely with Tech Data's Product Manager and the funding vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, Tech Data customers and other internal Tech Data departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the Tech Data team, vendor, and Systems Engineering Management to develop an implementation plan.

Essential Duties & Responsibilities Required

Provides technical solutions and configuration design expertise to customers and sales on specified product line(s).

Uses independent judgement and discretion in making solution recommendations. No second-level review occurs

Provides communication support in accordance with Key Performance Indicators (KPIs)

Provides sales/marketing support to increase vendor and product awareness

Provides technical presentations/training to sales, support, and customers

Participates in departmental projects in leadership/ownership role

Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s)

Logs customer calls

Places orders for customers in accordance with Tech Data's pricing guidelines

Updates Tech Data's systems and tools with accurate technical data on specific product line(s)

Provides technical and non-technical input to team members, project leaders, and management, as appropriate

Develops and obtain approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales

Develops tactical plan and perform associated duties necessary to support QVO

Performs additional duties as assigned

Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Minimum of (1) year experience in Cyber security and or Cloud Security.

Minimum of (2-3) years technical support experience with various security technologies, and associated components with at least (2) years in phone support environment

Minimum of (1) year vendor relations experience in a presales vendor support role

Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences

Knowledge of the interoperability of various PC components, software, peripherals, networking, desktop platforms, applications, standalone and network operating systems, with strong technical abilities in at least (2) of these areas

Highly Preferred existing Identity management, IAM (Identity Access Management) or IGA (Identity Governance & Administration) knowledge.

Preferred Vendor experience Microsoft, OKTA, Ping, RSA, SAP, Oracle, Microfocus, Omada, Cyber Ark, One Identity, SailPoint

Preferred Existing experience with applications like Workday and healthcare verticals with experience with EPIC, Cerner, etc.



Education/Certifications Required:

* Required Education: High School Diploma / G.E.D

* Preferred Education: Bachelors Degree

* Minimum of one current major certification recognized by the Systems Engineering Department (currency must be maintained), with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.


Knowledge, Skills, and Abilities Required:

* Able to build solid, effective working relationships with others

* Able to constructively work under stress and pressure when faced with high workloads and deadlines

* Able to create and conduct formal presentations

* Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease

* Able to express ideas clearly and convey necessary information

* Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level

* Able to work independently with minimum supervision

* Knowledge and/or expertise in related area of responsibility

* Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive

* Possesses strong organizational and time management skills, driving tasks to completion

* Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level

Cultural Competency Requirements:

* Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

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Join our team to connect the world with the power of technology!

Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Tech Data

Clearwater, FL

Tech Data Corporation operates as an IT distribution and solutions company. The company offers endpoint portfolio solutions, including personal computer systems, mobile phones and accessories, printers, peripherals, supplies, endpoint technology software, and consumer electronics. It also provides advanced portfolio solutions, such as data center technologies comprising storage, networking, servers, advanced technology software, and converged and hyper-converged infrastructure, as well as specialized solutions. The company serves value-added resellers, direct marketers, retailers, corporate resellers, and managed service providers. It sells its products to customers in approximately 100 countries in North America, South America, Europe, the Middle East, Africa, and the Asia-Pacific region. The company was founded in 1974 and is headquartered in Clearwater, Florida.

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