Job Description

Job Description

PepsiCo offers the world's largest portfolio of billion-dollar food and beverage brands, including 22 different product lines that generate more than $1 billion in annual retail sales each. Our main businesses -- Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi Cola -- also make hundreds of other enjoyable foods and beverages that are respected household names throughout the world. With net revenues of approximately $60 billion, PepsiCo's people are united by our unique commitment to sustainable growth by investing in a healthier future for people and our planet, which we believe also means a more successful future for PepsiCo. We call this commitment Performance with Purpose: PepsiCo's promise to provide a wide range of foods and beverages for local tastes; to find innovative ways to minimize our impact on the environment, including by conserving energy and water usage, and reducing packaging volume; to provide a great workplace for our associates; and to respect, support, and invest in the local communities where we operate.

Main Purpose: The purpose of this role is to provide tactical operations support involving order entry, issue resolution, and track and trace support. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps as well as incorporate GPS tracking integrations. This role is our frontline response unit in reporting shipment delays to honor our stringent customer demands.

Scope: Effectively prioritize and track 75+ shipments per day in a manner that meets on time pick up, delivery, maintain hours of service requirements, and accountable to key brokerage SOPS and EDI processes. Participate and support with track and trace for customers as required.

Accountabilities:

* Timely order entry and a sense of urgency regarding issue resolution
* Carrier compliance to track & trace check calls
* Carrier compliance to defined EDI processes
* Proactive shipment tracking and customer alerts for known anticipated service gaps
* Participate in on-call, after hours and weekend duties as determined based on business needs

Scope of Interactions:

* 70% External New and existing customers and asset based carriers
* 30% Internal - Collaboration with business development, account management, and leadership team

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Qualifications/Requirements

* Ability to effectively communicate with customers, OTR drivers and dispatchers in a professional and constructive manner.
* Strong passion for customer service and logistics excellence
* Ability to learn and update brokerage transportation management system
* Ability to effectively interact and build a favorable business relationship with all carriers and customers
* Willing and able to assist with load coverage and account management duties
* Ability to operate and flourish in a fast paced business start up
* Strong team player and committed to teamwork in all situations
* Willingness to embrace change and all other assigned duties for the greater good of the team.

Minimum Qualifications:

* Must be 18 years of age or older
* High school diploma/GED equivalent
* Authorized to work in the United States on a permanent basis
* Must pass a drug screen and background investigation

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Relocation Eligible: Not Eligible for Relocation
Job Type: Regular