Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. 

The Community Health Worker will be part of a care coordination team who will manage complex members in the community. The CHW will support the clinical team in implementation of member care plans and will assist with location of members in the community.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am – 5:00pm). It may be necessary, given the business need, to work occasional overtime. 

If you are located within Harris County, TX you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Create a positive experience and relationship with the member
Help member set goals and develop a care plan to achieve those goals
Proactively engage the member to manage their own health and healthcare
Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
As needed, help the member engage with mental health and substance use treatment
Support the member to ensure pick-up of their prescriptions
Provide member education on community resources and benefits
Conduct post discharge activities from hospital facility and support connection to social services
Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
Partner with care team (community, providers, internal staff)
Knowledge and continued learning of community cultures and values
May conduct Health Risk Assessments (HRA) if needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) 
3+ years of experience within the last 5 years working with age, blind or disabled population 
Must resided in Harris County, TX for the last 2 years and be familiar with the community population
Knowledge of culture, values of community & familiarity with the resources available in the community
Intermediate Microsoft Office experience to include Word, Excel, Outlook, including the ability to create, edit, send, save documents, spreadsheets and correspondence
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

Bilingual in Spanish
Community Health Worker (CHW) Accreditation
Experience working in Managed Care
Knowledge of Medicaid/Medicare population