Job Description

Job Descriptions



Company Description

McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonalds, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you dont meet every single requirement!

Job Description
The HR Consulting Team is responsible for advising on people issues and initiatives to Company owned restaurant employees, former employees, restaurant management, operations staff, franchise owners and field HR partners. We collaborate with our customers to provide HR expertise while also ensuring there is minimal or no negative impact to McDonald's brand. This is a great opportunity for an individual to gain broad perspective of McDonalds and the Global Business Services (GBS) People team!

As HR Employee Relations Supervisor, you will help drive greater business value and partnership to the U.S. HR team. You will be responsible for ensuring the Employee Relations Specialists provide outstanding consulting services on a multitude of HR fields including, but not limited to employee relations, performance management, discrimination & harassment, and health and safety concerns in the restaurants.

* Provide leadership to 5 direct reports to exceed customer satisfaction, support in meeting department objectives, and deliver the highest quality services and results.
* Provide counsel and coaching to current and new team members at an individual level; develop team members to act as talent pool for other parts of the business.
* Working with a new workstream to centralize and conduct virtual employee relations investigations for Corporate owned restaurant employees through ServiceNow/People-Place.
* Become an SME for future expansion of Service Now/People-Place and provide guidance and advice for other departments.
* Ensure team is properly trained to interpret policies, incorporate knowledge of state and federal employment laws (e.g. ADA, FMLA, EEO).
* Provide support to Employee Relations Specialists handling complex and escalated investigations as needed.
* Audit status of critical employee relations cases and prevent and mitigate risk of media involvement.
* Plan and recommend resource alignment and workload for Employee Relations Specialists.
* Manage Case Management and Call Center Systems (People-Place/ServiceNow, Cloud Contact Pro, Cisco Jabber) utilized by the team.
* Conduct data analysis and highlight key trends in employee relations.
* Develop service level agreements (SLAs), and actively drive system and process improvements.
* Collaborate with Field HR to share best practices, proactively identify emerging business issues and collaborate on developing and implementing solutions.
* Seek opportunities to build relationships with key internal business partners including U.S. HR, Operations, Labor & Employment Legal, and U.S. Security.
* Proactively identify and implement continuous improvement opportunities, reducing cost/time savings.
* Work on internal projects/assignments as needed.

Qualifications
Minimum Requirements:

* Bachelors degree, preferably in Human Resources, Business, or a related field
* 5 years of Human Resources experience
* 3+ years employee relations experience
* 3+ years people management experience
* Demonstrated knowledge of state and federal employment laws including: FMLA, ADA, FLSA, NLRB, Title VII
* Experience leading and conducting virtual employee relations investigations
* PHR or SHRM CP Certification

Preferred Qualifications:

* Ability to handle sensitive and confidential information in a professional manner.
* Excellent written and verbal communications skills.
* Ability to operate successfully in a team environment, collaborating with internal and external partners, and managing through conflict with a positive attitude.
* Ability to influence decisions at all levels within the organization and achieve results with others in a fast-paced environment.
* Possess a high energy level, sense of urgency, decisiveness, and ability to work well in an ambiguous environment.
* Strong appreciation for customer service.
* Working understanding of continuous improvement as a discipline.

Additional Information
McDonalds is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.