Fraud Team Leader
Posted on: 9 Apr 2021
Westerville, OH
Job Description
Our Fraud Supervisor ensures our customers receive the best fraud detection and protection in the industry. This team is comprised of four major business functions:
* Fraud Plastics, which handles all credit card and debit card transactions
* Retail Fraud Prevention, which handles fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
* Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards
* Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines
We're looking for individuals with a passion for managing a team and the following skills:
Leadership Skills:
* Develop and lead team of Specialists
* Lead by example and coach on key behaviors to drive results
* Responsible for performance management
* Select and retain talent
* Identify ways to support inclusion and diversity
Customer Focus
* Resolve employee and escalated customer problems and inquires
* Operates with urgency and meet deadlines
Communication Skills
* Communicate both verbally and written
* Ability to influence internal and external business partners
* Relationship management
Problem Solving Skills
* Ability to delegate tasks
* Conflict resolution skills
* Prioritize diverse workloads
Analytical Skills
* Participates in execution of strategy
* Specialized functional or technical knowledge that allows for independent thought and action on important department activities
* Required to abide by all applicable regulatory and department practices and procedures
* Drive risk and control initiatives
Computer Skills
* Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
* Fluency in Windows Operating Systems and Microsoft Office tools
Work schedules vary and could include a schedule that includes working in the evening and on the weekend.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
Qualifications:
* Minimum of two years management experience strongly preferred
* Must be willing to work in an environment that requires phone-based customer interaction
* Advanced proficiency with computer functions with MS Office Suite strongly preferred
* High School Diploma or equivalent required, Bachelors degree preferred
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
