Job Description

Job Description

Position Title: LAS Operations Agent

Scope of Position

The LAS Operations Agent will be responsible for daily operating functions associated with Expeditors linehaul unloading/loading, local delivery and pickup unloading/loading, system processing, billing, and customer service functions.

Major Duties and Responsibilities

* Forklift certified
* Oversee linehaul unloading each morning and ensure all freight is accounted for
* Logging exceptions for shorts or damages
* Warehouse inventory management (organization of freight)
* Track and Trace domestic inbound files and reporting
* Create delivery orders for local deliveries
* Schedule delivery appointments per customer requirements
* Network communications, timely responses to emails and requests (internal and external)
* Provide weekend coverage for cartage operation
* Ensure accurate and timely data entry into our operational system
* Ensure smooth and timely freight process flow
* Quote and follow up on shipment requests
* Daily invoicing and rate accuracy auditing
* Use Domestic Workflow on daily basis
* Ensure accurate and timely client and vendors billing
* Interact with our customers in arranging their domestic shipments, meeting customer service standards
* Contribute to maintain good relationships with internal Expeditors offices and delivery contacts
* Meet compliance at all times to regulations internal and external in accordance with government regulations
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures in place and updated in the SOPs
* Meet KPI standards in accordance with the Companys procedures
* Escalation of problems to Management when necessary
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
* Adhere to the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Customer Relationships

* Build rapport within Expeditors and externally with customers
* Provide friendly & helpful customer service in all forms of communication to customers, and other Expeditors branches

Service Provider Management

* Meet regularly with service providers and set clear service expectations and feedback
* Monitor KPIs with service providers including DLV and POD

Qualifications

Peer Positions: Transcon Agent

Reporting Structure: LAS Operations Manager

Special Notes: This current job description is not limited to the items listed above

Additional Information

Expeditors offers excellent benefits:

* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.