Job Description

Our Global Partner Strategy New Businesses team is responsible for incubating and scaling our one to one support & our manual enforcement decision-making while maximizing the value our customers and consumers get from transacting in our platform. We do so by incubating and building robust operational models that help us measure the efficiency and quality of the experience & risk decisioning and identify opportunities to improve. We partner with all teams across our Risk & Payments and Commerce Ops organizations & multiple cross-functional teams across Facebook.

The team is seeking an experienced people manager to manage a team of people responsible for a portfolio of complex, global workflows to improve our vendor ecosystem. The right candidate will enjoy and thrive in working in a fast-paced environment and drive the same culture with the team of experienced individual contributors. A successful candidate will effectively influence strategic decisions and processes to help build a world class vendor ecosystem to enable internal and outsourced teams to solve community issues at scale and support rapid new product launches.

Global Partner Strategy New Businesses, Performance Management Manager Responsibilities

* Manage and lead a team that runs vendor operations for a group of workflows in Risk, Payments and Commerce spaces.

* Demonstrate thought leadership and create a vision to continuously enhance the operations of the ecosystem.

* Partner with cross functional partners to align on key priorities and collaboratively chart a path to accomplish aligned outcomes.

* Be responsible for key operational metrics in the efficiency and quality spaces.

Minimum Qualifications

* 7+ years experience in project management or operations in a customer support or enforcement partner environment

* 2+ years experience leading high-performing teams through mentoring and coaching

* 5+ years experience working with cross-functional partners across regions

* Communication and relationship building experience

* Problem solving and analytical experience

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.