Job Description

All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work. UnitedHealth Group is a Fortune 10 company leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join this group and we'll have an impact on you. Apply now and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 10 company.

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM

The Optimal Practice Lead in Irving, TX is a healthcare revenue cycle subject matter expert with experience in multiple functional areas such as patient access, revenue integrity, and patient financial services. The Optimal Practice Lead (Optimal Practice Team) will work collaboratively with the client management executive, Optum360 operational leadership, and client leadership to identify client and Optum360 operational improvement using data analysis and industry best practice knowledge in revenue cycle.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime.

If you are located in the Chicago, IL, you will have the flexibility to telecommute* as you take on some tough challenges.

Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

* Coordinate and complete projects across various functional areas
* Be able to complete projects on time and within budget
* Monitor and track project statuses, reporting back to project teams and leaders
* Be a valued contributor to the Performance Improvement and Operations teams
* Provide analytical support to the Performance Improvement, Operations, and Client Management teams
* Perform root cause analysis when determining areas of opportunity to improve performance excellence
* Be able to interpret data and anticipate changes in client performance based upon information gleaned from the client, operations management, operational observations and the client management executive
* Identify, analyze, and interpret trends or patterns in complex data sets
* Coordinate and be responsible for the development and distribution of client reporting at a cadence and frequency defined by the client management executive
* Work collaboratively with the OAS Exchange Team regarding data / metric needs
* Be prepared to make operational and strategic recommendations to leadership, the client management executive and operations management teams using data driven analytics and process / system knowledge
* Identify client accomplishments / barriers in achieving operational excellence
* Work collaboratively with the client management executive and operational leader in the management and development of client action and performance improvement plans
* Perform operational process reviews, documenting findings using toolkit360 tools
* Maintain communication with team and key stakeholders
* Escalate potential risks / issues identified to project stakeholders and leadership
* Make presentations to leadership and project teams on project updates, expected results, and findings
* Provide explanation and interpretations of data within area of expertise
* Grow to understand and represent Optum technology and services and how they will improve client operations
* Manage assigned work plans, project tasks, and assignments in accordance with budget

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED (or higher)
* 5+ years of experience in end-to-end healthcare revenue cycle experience
* 3+ years of experience with accounts receivables
* 3+ years of experience with denials management
* 3+ years of client facing experience
* Proficiency with Microsoft Office Word (creating and editing documents), Microsoft Excel (general spreadsheet navigation, date entry and analysis), Microsoft PowerPoint (creating and editing slides for presentations) and Microsoft Outlook (email and calendar)
* Ability to Travel up to 80% within the Great Chicago area
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* Bachelor's Degree (or higher)
* Hospitalist experience
* Prior Leadership Experience
* Proficient with Microsoft Project (designing and organizing project plans) and Microsoft Visio (design and illustrate process flows)
* Advanced Microsoft Excel skills (pivot table, writing macros, data analytics)
* Epic experience
* SQL (writing and executing queries)
* Prior experience identifying data trends and issues
* Prior Ambulatory Experience
* Experience in statistics and using statistical packages for analyzing datasets
* Prior client facing experience and the ability to present Csuite level presentations and data

Soft Skills:

* Is a critical thinker
* Has advanced analytical skills
* Able to communicate and navigate effectively across a matrix organization
* Customer service focused
* Ability to probe, analyze, synthesize, and articulate complex subject matter so it can be easily understood back to client
* Ability to work independently
* Analysis experience using analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy to relay process improvement plans back to client

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Performance Improvement Lead, Healthcare Revenue Cycle, Denials Management, Accounts Receivable, Chicago, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, rpo