Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Do you want to be a part of something great? Do you want to feel engaged and motivated, appreciated, and successful?

Salesforce is looking for a Senior Community Manager to help drive community member growth and engagement in our vibrant Trailblazer Community. We have a fast growing community that is passionate about our product. It's our job to welcome them, introduce them to our programs, and make meaningful connections to change their career and lives.

You will:
As a Senior Community Manager, you will be responsible for:

* Managing and supporting programs that generate engagement with our passionate community members
* Listening, responding to, delighting, and earning our communitys trust every day
* Keeping a pulse on trending and hot topics in the community and identifying areas of opportunity to grow engagement at scale
* Working with cross-functional teams to connect the right internal experts with community members as needed
* Organizing events and activities for community members both in person and online
* Driving awareness and engagement in the online community
* Resolving community support cases in a timely manner and managing escalations as needed
* Supporting webinars and quarterly calls with community members
* Participating in the Community Management network to stay fresh and relevant
* Working with the Community Program Manager to measure, analyze, track & report on engagement metrics
* Attend Community Group Meetings and Conferences to support and engage with community members

Required Skills:

* 3-5 years experience in a Community Management or similar customer facing role
* Excellent written & verbal communication skills
* Passionate about being a customer advocate
* Master multi-tasker
* Online community moderation experience a plus
* Fantastic interpersonal skills and great listener
* Event planning experience
* Presentation building / PowerPoint skills
* Willing to go the extra mile to serve our customers
* Great at meeting deadlines
* Calm under fire and have a thick skin
* Good technical understanding and can pick up new tools quickly
* Team player, but willing to take charge
* Chameleon and can adapt to an ever changing organization
* Always looking to be the best in class
* Baseline knowledge of the Salesforce platform a plus
* Domestic and International travel

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.