Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This position is in the lung and allergy department.

Primary Responsibilities:

* Provide lead support and direction to front office and non-clinical staff. Function as first contact for customer service issues
* Enforce customer service standards, billing functions to include patient check in & out process, cash handling, demographics and insurance information in IDX
* Oversee and monitor impanelment and call process making adjustments as needed to meet customers' expectations, mediate patient issues and manage the administrative aspect of patients' visit, ensuring that customer service standards are met
* Complete daily deposit. Accountable for adherence to business compliance audits criteria
* Develop and oversee efficient customer service processes including waiting room management
* Responsible for compliance requirements as dictated by clinic needs
* Function as safety representative and completes monthly building safety inspections and submits appropriate maintenance requests as needed
* Float to other clinics as needed
* Other responsibilities as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High school diploma or GED
* CPR certification or willing to obtain within 30 days of hire
* 2+ years experience in physician's office, clinic or hospital
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* Medical front office experience within a Southwest Medical Clinic
* Ability to travel to other locations
* Willingness to build team comradery and be a team lead
* Word & Excel skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: front office, front desk, medical, clinic, hospital, CPR, Southwest Medical, Las Vegas, NV, Nevada, Henderson