Job Description

Owns Service Readiness Reviews (SRR) for Product Life Cycle (PLC) Programs

* Involve in Product Design, Verification, and High Volume Manufacturing (HVM) Readiness (Phase 3,4,5)
* Support IP Strategy and Design for Protection & Residual Value (DfP&RV) Assessments
* Initiate and Complete Service Readiness Reviews for new products
* Work with Global Product Support in Implementation of Part Change Notification (PCN)
* Manage field service-related activities and reviews all system activities that will have customer impact.

Accuracy of Customer Engagement

* Support Business Unit (BU) on Wafer Fab Equipment engagements in strategizing Total Kit Management (TKM), Service Agreements and On Demand support
* Work with BU on customer requirements for Installation & Warranty (I&W) support
* Coordinate with Applied Global Services (AGS) internal stakeholders to support strategic field issues

Manage changes to the product after product release

* Feedback and review Global Parts Sourcing & Technology (GPST) parts.
* Advice Field Service Operations on new version of parts & parts obsolescence.
* Involve in Obsolete parts replacement, new TKM initiation and CIP parts development
* Owns common modules roadmap and implementation post Phase 5 of PLC
* Implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
* Facilitate Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders.
* Facilitate alignment meeting for product roadmap and market proliferation
* Implementation of cost reduction roadmap
* Manage strategic vendor issues

Performance Metrics

* Performance (Financial): Quarterly/Annual Service revenue (Comprehensive Service Agreement, paid service, tool relocation), margin: control parts spending, service contract renewal.
* Products & Growth: Support WFE growth (support new manpower for evaluation project to demonstrate tool performance);
* Service operational: Monthly /Quarterly/ Annual KPIs for CAR cycle time, Parts hit rate, tool available time (machine down between failure), tool waiting for parts time;
* Customers & Field: Strategically support FSO in customer request and escalation.

Qualifications

SKILLS

* Good interpersonal skills and building strategic working relationships skills.
* Manage conflicts and expectation gaps between customers, internal stakeholders and BUs
* Good communication and negotiation skills
* Good observation skills: being observant on people and conditions to make timely adjustments
* Continuous improvement skills: use appropriate methods and analytical skills to review processes and identify gaps between requirements and current outputs, implement solutions and measure impact. (e.g. to improve gross margin and service contract penetration)
* Good coaching skills: ability to empathize, sets goals and expectations with timely feedback to develop team members, promotes continuous learning and development of self and others.

KNOWLEDGE

* Have 2+ product knowledge
* Familiar with Finance knowledge
* Familiar with Sales contract terms
* Familiar with POA (Product Option Architecture) and customer service entitlements

EDUCATION

* Bachelors degree or higher
* Engineering background preferred or equivalent experience
* Education level requirement may be different by Country

EXPERIENCE

* 4+ years semiconductor related experience preferred

Leadership

* No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

* Analyzes possible solutions using technical experience and sound judgment/precedents

Impact

* Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

* Explains complex information to others in a straightforward manner

LI

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.