Technical Account Manager - Apple Cloud Services
Posted on: 1 Apr 2021
Santa Clara, CA
Job Description
Technical Account Manager - Apple Cloud Services
Santa Clara Valley (Cupertino), California, United States
Software and Services
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Summary
Posted: Mar 29, 2021
Weekly Hours: 40
Role Number:200232892
Apple is growing our Apple Cloud Service (ACS) team and looking for a technical account manager take on internal customer engagements. This role will centralize ACS engagement for large internal customers and build a disciplined communication and product alignment practice to support technology and velocity.
Key Qualifications
Key Qualifications
* Understanding of infrastructure and services to support customers in defining and refining operational decisions.
* Understanding of cloud based architectures for compute and storage. Familiar with cloud offerings and able to assist in evaluation and roadmapping customers for external and internal infrastructure decisions.
* Understanding of industry trends and technology offerings to intersect current solutions for future offerings to recognize performance and efficiency opportunities for Apple.
* 2-3 years managing infrastructure teams or cloud technical account management.
* A customer focused mindset to listen and engage with customers and communicate deliverables. A track record of translating customer needs into operational solutions through partnership with other engineering teams.
* Nice to Have
* Experience with product management for infrastructure products.
* Experience managing cloud or cloud customers with GCP, AWS and/or Azure.
* Experience influencing cloud provider roadmaps to align service offerings for operational needs.
* Experience with infrastructure, compute, or storage platform operations.
Description
Description
In this role you be a member of an Apple team to advance our hybrid cloud strategy by engaging with ACS customers and aligning internal product needs with the right solutions. You will provide insight to our internal infrastructure teams and cloud offerings to adapt to identified customer needs and expand our technology. In this role youll help our teams by mapping out solutions to some of their complex technical challenges. Youll provide direction, mitigate risk and offer solutions tailored for their business needs. From migrations of existing workloads to building advanced cloud-native solutions, youll help shape and execute to increase agility, improve security, reduce costs and meet utilization targets. You bring a balance of technical depth and interpersonal skills to drive collaboration and coordinate with partners throughout the organization. Youll work closely with engineering, infrastructure, platform and SRE teams to align on operational priorities and roadmaps. You will formalize the customer engagement to provide clear customer requests and ACS priorities.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
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Apple
Cupertino, CA
Apple Inc. designs, manufactures, and markets mobile communication and media devices, and personal computers. It also sells various related software, services, accessories, and third-party digital content and applications. The company offers iPhone, a line of smartphones; iPad, a line of multi-purpose tablets; and Mac, a line of desktop and portable personal computers, as well as iOS, macOS, watchOS, and tvOS operating systems.
It also provides iTunes Store, an app store that allows customers to purchase and download, or stream music and TV shows; rent or purchase movies; and download free podcasts, as well as iCloud, a cloud service, which stores music, photos, contacts, calendars, mail, documents, and others. In addition, the company offers AppleCare support services; Apple Pay, a cashless payment service; Apple TV that connects to consumers’ TVs and enables them to access digital content directly for streaming video, playing music and games, and viewing photos; and Apple Watch, a personal electronic device, as well as AirPods, Beats products, HomePod, iPod touch, and other Apple-branded and third-party accessories.
The company serves consumers, and small and mid-sized businesses; and education, enterprise, and government customers worldwide. It sells and delivers digital content and applications through the iTunes Store, App Store, Mac App Store, TV App Store, Book Store, and Apple Music. The company also sells its products through its retail and online stores, and direct sales force; and third-party cellular network carriers, wholesalers, retailers, and resellers. Apple Inc. was founded in 1977 and is headquartered in Cupertino, California.
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IndustryInformation Technology
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No. of Employees132,000
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Website
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Jobs Posted4535
