Job Description

DESCRIPTION

Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products from across the company?

We redefine the customer contact experience by exposing a new messaging-based contact channel (Message Us) and using an automated assistant (chatbot) to better understand the customer problem and guide them to resolution via automation. Message Us, is Amazon CSs bot-first, text-based contact channel which uses new cutting-edge technologies and machine learning build in-house ground up. We focus on building scalable platforms and systems for customers and agents to power automation globally across many languages for the billions of customers and thousands of agents that use our products in many marketplaces every day. We also invest in experimentation to identify new and inventive ways to build and scale chat bots for Amazon customer service (CS).
As a Software Development Engineer on this team, you will collaborate with other senior software engineers to drive improvements to our technology, design and develop new services and solutions, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using an automated assistant. You will have the opportunity to work with business partners and leadership, influence and drive product vision and lead the design of our systems. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.

We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

We are seeking Software Development Engineers excited by this opportunity. If this sounds interesting, wed love to hear from you.
BASIC QUALIFICATIONS

Bachelors degree in Computer Science, Computer Engineering or a related field.
2+ years of software engineering experience
2+ years using Java, C/C++, or similar programming languages
Proficiency in at least one modern programming language
Eager to learn, enjoy a fast paced environment

PREFERRED QUALIFICATIONS

Self-directed, demonstrate leadership potential, and a team player
Proven ability to work effectively in a cross-functional team
Experience with scalable distributed systems and service oriented architectures
Practical experience with engineering best practices
Motivated to provide the best customer experience via technology
Ability to innovate
Excellent written and oral communication skills
Masters' degree in Computer Science, Computer Engineering or related technical discipline

Keywords: Back-end Software Development Engineer, ML, NLP, NLU, Big Data, Data Science, ChatBot, AI, Artificial Intelligence

We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us