Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

At U.S. Bank, we believe that great customer experiences are rooted in great employee experiences. As Senior Product Manager for the Digital Employee Segment, you will be a critical part of our digital transformation journey at U.S. Bank.

This is a unique opportunity to design and lead a new digital working capability, which gives people the tools and techniques to work in a fundamentally different way.

Youll be passionate about both the theory and techniques of digital ways of working and will be able to speak to as well as model the associated mindsets and behaviors. Youll be up to speed on tried and tested methodologies like Agile, Service Design, Design Thinking, Systems Thinking, Lean, and youll understand how to take the best parts of each and apply them to our environment.

Day-to-day, you will be leading the creation of internal employee-facing products, services, and systems. The work will involve applying the agile framework and collaborative tools used in consumer-facing product and service design to employee-facing projects. The challenge involves blending traditional project management with the ability to lead/shepherd multi-disciplinary teams of stakeholders through virtual collaborative workshops over the life cycle of the product.

You will be focused on aligning the needs of the business with the needs of employees and ensuring the technology solutions are are focused on meeting the human needs as manifested in employee journeys.

You will collaborate with HR, IT, Design, CX, business stakeholders and SMEs from many areas to make the employee journeys simple and delightful for employees.

Your responsibilities include, but are not limited to:

* Collaborate with key stakeholders in the Digital Office, HR, IT, and other global stakeholder teams to influence and align on capability needs related to digital work.
* Define and lead user-focused research, combining user insights with business requirements to create user experiences that support both employee and business needs.
* Manage and lead various stakeholder workshops: visioning, research synthesis, opportunity analysis, ideation, prototyping, user validation, continuous improvement etc.
* Creatively use integrate thinking into collaborative sessions.
* Identify and integrate internal and external products/services to create a world-class employee experience offering.
* Be a vocal advocate and visionary for digital ways of working as well as help to build a culture of digital across U.S. Bank.
* Advise and influence global teams across U.S. Bank as they plan their strategy and activities related to digital ways of working.
* Show others what great looks like, with thought leadership, coaching and advice for other teams across U.S. Bank.
* Lead the creation and delivery of knowledge and content that helps people to understand how others in U.S. Bank apply digital methods and approaches to their work.
* Cultivate high performing, healthy teams with authentic communication and coaching.

Basic Requirements

* BA/BA in Design, Business or similar
* 8-12 years experience
* 3-5 years experience leading projects

Preferred Requirements

* MA/MS/MFA Design, Product or similar
* Experience leading human centered design/creative teams that delivered across a range of media/digital touchpoints (web, intranet, mobile, human, etc.).
* Experience of working with senior leadership teams either directly, or as a consultant.
* Direct experience of using modern product management methodologies (Agile, Design Thinking, Backlog Management, etc.).
* Good working knowledge of modern collaborative project management workflow tools (GIT, Kanban Boards, InVision/similar, etc.).
* Experience designing, developing and leading corporate innovation / learning / transformation programs.
* Experience leading or working on large employee facing software development projects in a corporate matrix environment.
* Experience working in product design in Financial Services.

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.