Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Engages and manages the customer flow of the entire branch, servicing as a concierge by greeting customers and providing personalized, superior customer experience and efficiencies. Responsible for assessing customer's needs and providing guidance and education to customers using state of the art technology. Actively develops new business and expands existing customer relationships. Proactively converts service opportunities into sales events.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Four or more years of direct interaction/customer service banking experience

Preferred Skills/Experience

- Basic knowledge/experience in retail branch banking functions such as teller and banker functions and working knowledge of banking specialists/partners (mortgage, investments, private banking, business banking)

- Two or more years of sales experience preferred

- Working knowledge of banking systems

- Excellent communication and listening skills

- Ability to maintain a positive professional demeanor and serve as an ambassador for the company at all times

- Ability to read and adjust style to meet customers' needs and expectations

- Possess flexibility and ability to multi-task in managing the work flow and efficiencies in the branch to include all aspects of the customer experience

- Excellent computer skills and the ability to quickly learn and teach the use of state-of-the-art technologies and programs

- Ability to embrace new technology and demonstrate passion in sharing

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.