Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The Customer and Market Intelligence team has an opening for a Sr. Director Customer Intelligence -- Data Capability and Solution Lead. This position is located in Pleasanton, California or Boise, Idaho.

Position Purpose

This position will report into the VP of Customer and Market Intelligence. As the new Center of Excellence, we will leverage our rich data around the customer, our stores, and the marketplace to create insights that drive strategy for all key pillars in the business. As a newly formed team, we are tasked with creating the future data and insight capabilities for the organization. The team is seeking a Sr. Director of Analytics who can bring to bear industry-leading capabilities that leverage our granular behavior-based data for nearly 40million households coupled with our external and internal sales and market data and in turn build new data assets that will accelerate our intelligence and drive new strategy and thinking for the organization. This person must be intellectually curious, business-facing and a talent developer passionate about identifying unique and exciting insights that is scalable.

Key Responsibilities include, but are not limited to:

* Lead efforts in building our connected customer database; including the challenges in managing significant and disparate amounts of customer and transaction data to create valuable insights and results for business stakeholders. This includes:
* Build the customer and market data strategy in partnership with the VP of Customer and Market Intelligence and Head of Analytics that will enrich the team's ability to successfully build new insight assets and analytic capabilities for scale
* Support and co-develop the commercial strategy that leverages existing and new data assets that when connected can create or accelerate market value
* Building capabilities that serve the needs in customer analytics and statistics
* Creating the data strategy that offers connectivity of customer behavior to customer loyalty & marketing communications and media
* Developing the data and solution strategy around segmentation and customer DNA / dimensions to include CX and NPS data constructs for analysis
* Partnering with the data science team to ensure customer models are connected to the data architecture required for advanced analytics and reporting
* Serve as key driver to integration of Live Ramp data and CDP creation for marketing and the bridge required to drive a holistic and connected view of customers
* Leading data requirements for BI dashboard design in partnership with BI and Reporting Teams in COE
* Lead data strategy associated with engagement across our services to include -- Loyalty Program Engagement, App and Email engagement, subscriptions, and partnerships.

Qualifications:

* 12+ years of experience in customer data and market intelligence with minimum of 5+ years in management.
* Bachelor's degree preferably in Marketing, Economics, Management, Finance, English, Communications or Geography. Maters or MBA is a highly preferred.
* Experience in data architecture, enrichment, and advanced analytics, data engineering and data governance.
* Proficient with Microsoft Office (i.e. PowerPoint, Excel, Word, etc.)
* Expertise in retailing data assets, preferably household and digital data assets
* Industry knowledge specific to data asset monetization
* Ability to effectively articulate the business benefits of the data assets linked to overarching company goals, objectives and insight solutions

Personal Characteristics:

* A strategic, creative, and analytical mind.
* Strong verbal and written communication skills
* A results-oriented outlook with the ability to prioritize and deliver on key initiatives.
* Excellent people and project management skills.
* Professionalism and strong interpersonal skills
* Ability to work effectively with and through others, a team player.

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

* Compassion: We always treat each other with kindness and respect
* Team: We always support and recognize each other
* Inclusive: We always value everyone's perspective
* Learning: We always strive to grow and develop ourselves and others
* Competitive: We always act with integrity to win over the customer
* Ownership: We always take actions to drive our success

Physical Environment:

* Work may be performed in a temperature-controlled environment.
* Must sit, stand, or walk for extended periods of time.
* May spend long periods of time at desk or computer terminal.
* Will use keyboards, telephone, and other office equipment during the course of normal workday.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.
* Work day is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER