Job Description

Job Description

Job Description

Job Title: Service Operations Assistant

Reports to: Service Operations Mgr.

Salaried or Hourly: Hourly

Job Code: 001188, 100638

Department: Front End

Date: March 2015

Position Purpose: Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the operations and supervision of the front end. Responsible for the completion of the daily reconciliation funds handling and other recording and balancing functions. Provides accurate records of store sales and related transactions while supporting store sales and overall operating plan.

Key Responsibilities & Accountabilities:

* Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service.
* Assists with the direction and supervision of front-end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance. Directs front end activities with regards to productivity. Ensures compliance with Company policies and front end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress standards, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.) May complete all phases of the reconciliation process as directed by the Customer Service/Operations Manager including balancing the safe, registers, and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front end forms, balancing accounts receivable, and mailing statements to customers. Maintains sales book. Reports daily and/or weekly sales information to the Division Office.
* May perform miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift certificates/cards, postage and change (if applicable). Balances money orders, money transfers, gift certificates and lottery, and maintains control logs.
* May assist with the scheduling and training of front end associates. May assist in the implementation of emergency procedures in the event of computer and equipment malfunctions.
* Ensures scanning file problems are corrected in a timely manner and Front-end equipment is operational.
* Answers and responds to incoming calls accurately. Handles intercom messages.
* Handles and assists with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensures scanning file problems are corrected in a timely manner.
* May serve as liaison between shared services and the store. Reviews, audits and files associate time cards or computer records. Inputs payroll corrections, sets up new associate files, monitors and inputs associate information such as rate of pay, vacation, sick time and other personal benefits. Maintains all time & attendance reports. Prepares weekly payroll worksheets or computer reports. Coordinates and tracks leave paperwork, including leave of absences, reinstatements, termination forms, etc.
* Ability to operate related job aids such as calculators, computers, telephones, facsimile machine, check encoders, cash register, electronic pay terminal and point-of-sales equipment.
* Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
* Enforces dress and grooming standards for all front end employees.
* Responsible for performing all job duties and responsibilities accurate, safely and with honesty and integrity.
* Serves as overflow cashier as needed. Engages in suggestive selling and other sales techniques. Prevents shrink and sale of out of code product.
* Ability to present a positive image to the public.
* Maintains confidentiality concerning associates and store sales information.
* Other necessary and required duties as directed or required.

Skills and Physical Requirements:

* Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. Ability to deal with the public and project a positive image.
* Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
* Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
* Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling. Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action.
* A good understanding of company practices and in-depth understanding of front end policies and procedures, and the ability to judge and react to business activity.
* Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
* Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
* Knowledge of basic mathematics and weights and measures.

Work Environment:

* Working conditions consists of a temperature controlled store environment.
* Occasional exposure to outdoor environment with varying temperatures.

Safety -- Sensitive Position:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

DISCLAIMER:

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements -- e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.