Job Description

Job Summary:

The Payments Fraud Sr. Analyst will be a key contributor for the Disney Worldwide Shared Services (DWSS) Consumer Payments COE (Center of Excellence) supporting the Disney Streaming business (Disney+, ESPN+, Hulu). The Sr. Analyst will be responsible for maintaining optimal fraud and chargeback ratios by building out proper fraud and chargeback processes, working with internal and external teams to reduce risk, and creating effective reporting on key performance indicators. Additionally, the Sr. Analyst will be responsible for 2-5 Chargeback Analysts and lead them to success in defending and recovering chargeback losses for the Disney Streaming business. The Sr. Analyst will lead meetings and be required to communicate effectively with Senior leadership. Weekly and monthly reporting will be required to determine performance and make value-added recommendations for the business.

Responsibilities:

* Monitor real time fraud queues and identify high risk transactions
* Work closely with Chargeback Analyst(s) to reduce chargeback risks and issues and assist in the resolution of disputes
* Observe Subscriber transactions to identify fraudulent activity such as account take overs, friendly fraud, theft and similar other risks. Identify fraudulent transactions and make informed recommendations to business partners and leadership.
* Conduct regular reviews of basic reporting to detect and prevent Fraud activities or suspicious behavior and generate risk management reports for leadership
* Maintain Chargeback to Sales Ratios under targeted benchmarks
* Interact with fraud tools providers and analyze trends and opportunities within the fraud space for improvement. Recommend anti-fraud processes for changing transaction patterns and trends
* Interact with banks, PayPal, Klarna, Mercado Pago, etc. to resolve issues and cultivate partnerships
* Assist in customer identity verification and document authentication
* Compile Weekly and Monthly Payment Dashboards. Assist with monthly customer Fraud KPIs by organizing data to help improve operational performance and meet team goals
* prepare Ad-hoc reports

Basic Qualifications:

* Prior Payment Dispute Process and Regulations experience
* Familiarity with Microsoft Excel inclusive of queries, v-lookups, pivot tables, and advanced data manipulation skills
* Strong written and verbal communication skills
* Excellent attention to detail and accuracy in entering financial data
* Outstanding math and research skills (i.e. regression models, statistical analyses, and data manipulation)
* Ability to maintain confidentiality
* Deadline-driven with excellent time management ability
* Bilingual skills a plus
* Ability to work well in a team environment
* Applies strong interpersonal skills in daily work activities
* Multi-tasks by switching smoothly from one project to another
* Expresses written or verbal ideas, thoughts, or facts in a clear, convincing and organized way
* Experience leading others
* 3-6 years of general finance or accounting experience
* 3-6 years of experience working with payments, fraud, and/or chargebacks
* Experience with SAP

Required Education

* Bachelors degree in finance, fraud investigations, or accounting