Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The Loyalty Department has an opening for a Marketing Operations Manager. This position is located in Pleasanton, California.

Position Purpose

As a Marketing Operations Manager, you will track the weekly targeting of digital offers to our customers - covering a variety of strategies across our multiple divisions and communication channels. In this role you will be organizing the strategies we have already executed and the strategies we have planned in coming weeks. You will help lead discussions with the broader operations and strategy team so we can better understand what is working, what needs to be adjusted, and what to avoid from week to week. The work this team does is customer facing making your team one of the last touchpoints before our marketing and personalization efforts reach the customer. In addition to tracking strategies, you will also be responsible for our departments monthly loyalty newsletter featuring something new every month to excite our customers with new products, features and benefits.

An ideal candidate will have strong organizational, time management and communication skills. They will contribute right away and be highly diligent. They understand the importance of QA work and are very reliable when it comes to providing accurate information. They must be collaborative and proactive to gather pertinent information in a timely manner.

Key Responsibilities include, but are not limited to:

* Build and maintain a calendar of loyalty strategies with digital offers and communications.
* QA strategic decisions in accordance with the variety of strategies running from loyalty, divisions, and marketing.
* Organize and document strategic decisions made for future weeks to keep intent and operations in sync.
* Correlate KPIs with strategies to identify successful efforts and potential opportunities.
* Manage the customer facing monthly loyalty newsletter featuring different savings, services, and loyalty benefits.
* Review loyalty-based marketing communications to ensure the loyalty goals are supported in the best way possible.
* Improve efficiencies and be a thought leader for more efficient process changes.
* Regularly meet with broader loyalty team to discuss strategies, priorities, and upcoming campaigns.

Qualifications:

* Bachelor's degree from an accredited university in Marketing, Business, or a related field.
* 5+ years of experience working with offer management, campaign management and/or digital offers.
* Proficiency with MS Office Suite, including Outlook & Excel.
* Prior experience with gathering and analyzing data from a loyalty and/or marketing standpoint.
* Demonstrable initiative & persistence in the realms of innovation and process improvement.
* Excellent Management skills.
* Exceptional Communication (written and oral) and problem-solving skills.
* Strong interpersonal skills.
* Experience with loyalty programs a strong plus.
* Experience with SQL a plus.

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

* Compassion: We always treat each other with kindness and respect
* Team: We always support and recognize each other
* Inclusive: We always value everyone's perspective
* Learning: We always strive to grow and develop ourselves and others
* Competitive: We always act with integrity to win over the customer
* Ownership: We always take actions to drive our success

Physical Environment:

* Work may be performed in a temperature-controlled environment.
* Must sit, stand, or walk for extended periods of time.
* May spend long periods of time at desk or computer terminal.
* Will use keyboards, telephone, and other office equipment during the course of normal workday.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.
* Work day is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER