Job Description

Purpose of Job

We are seeking a talented Production Operations Technology Analyst Senior Level for either our San Antonio, TX, Plano, TX or Phoenix, AZ facility. This person may also work remotely in a 100% Remote Work Environment.

The candidate selected for this position will lead production governance activities for USAAs Small Business Insurance organization. They will be responsible for ensuring production operations are well defined and run smoothly. The candidate will have the opportunity to operate in a startup atmosphere with the stability of a large company.

Develops and provides financial information and analysis related to technology hardware, technology software, technology consulting, technology contract labor, and technology employee labor expenses for technology resources to drive the decision-making process and support business operations for their department.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers World Class Benefits (31 seconds)
Tasks

Identify and manage existing and emerging risks that stem from business activities and the job role.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follow written risk and compliance Applies advanced knowledge to analyze weekly/monthly financials, forecast trends to identify financial risks and opportunities as well as coordinate corrections in cooperation with CFO
Leads specific departmental continuousbudgeting and pricing exercise, to include EOY adjustment exervises, to provide CFO an accurate and complete budget for the upcoming year in accordance with CFO and corporate timelines
On a monthly basis, monitor across a department invoices and purchase orders, ensuring proper receipt, classification, and payment, including any required end of month accruals.
Sets up future prepaid and depreciation schedules. Monthly reconciles Capital Assets, Prepaids, and depreciation schedules with primary financial system
Provides training to new financial BAs and department managers regarding USAA IT financial processes.
Ensures the departments workforce tracking and reporting is accurate, including OneSource position maintenance, 3P tracking, Agile team analysis, and forecasting
Sets up leases, handles the leasing reconciliation for a department.
Handles all financial and workforce related activities related to department and unit changes (re-orgs, unit changes, etc.)
Consolidates expenses to a service level across departments and understands the relationship with the Services billing at a rate card level. Evaluates under and over-recovery fo service expenses.
Evaluates Market Comps calculations and provided analysis around any thresholds possibly being breached
Develops trend analyses and other quantitative reports to determine business trends.
Serves as a resource to team members on escalated issues of a complex nature.

Minimum Education

Bachelor's degree in Business, Accounting, Finance, Information Technology, or a related field
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience

6 years of related financial process experience to include experience with expense budgeting and forecasting practices.

Experience with the application of Technology Business Management methodologies.

Advanced experience with Apptio or comparable technology business management application.

Advanced understanding of Information Technology terminology and financial processes.

Advanced experience with finance and accounting within an IT
organization.
Advanced experience in application of budget management, reporting and/or forecasting best practices

Advanced written, verbal, and presentation communication skills, interpersonal skills, and strong attention to detail.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

* 4 plus years of experience supporting technology applications to include incident management, disaster recovery, and production controls.
* Distributed computing experience in a large organization

Additional Information:

* Manage deployment, defect management, change management, and incident management processes
* Work with development teams to create / enhance production health dashboards
* Ensure applications adhere to USAA-defined IT General Controls and are generally compliant
* Manage disaster recovery / failover processes. Work with development teams to ensure applications are resilient, highly available, and can fail over.
* Coordinate upgrade activities for platforms / infrastructure that applications are dependent on

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 3/26/21 by 11:59 pm CST time.